Job Description

Employment Type: Full-Time Location Type: Remote

About Deel

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why be part of Deel's success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Essential Functions and Key Responsibilities

• Establish, maintain, and develop strong and trusted client relationships that result in high client satisfaction, acting as a primary day-to-day contact for assigned clients.
• Ensure timely receipt and delivery of payroll data by payroll schedules.
• Engage with local in-country payroll providers to meet delivery timelines while minimizing escalations.
• Responsible for timely and accurate submission of all payroll data to required partners and/or clients.
• Responsible for on-time receipt and delivery of net pay and payroll reports in line with agreed-upon payroll schedules.
• Ensure reconciliation and validation of data according to predefined payroll processing procedures and standards.
• Manage inquiries from clients, internal regional service centers, and local offices via our case management tool, ensuring full resolution in line with company Service Level Agreements.
• Develop and drive action plans and root cause analysis reports for issues, as required.
• Participate in the development of processes and procedures for the team following customer and business requirements.
• Maintain a detailed focus on quality, accuracy, and timeliness of payroll-related activities as assigned.
• Serve as a subject matter expert (SME) of payroll processes.
• Adhere to SSAE16 compliance audit controls and requirements.
• Perform additional duties as required.

Core Competencies

• Passion for service excellence
• Strong relationship management
• Setting high standards for quality and quantity
• Analytically minded with strong attention to detail
• Accuracy with record keeping and reconciliation
• Demonstrates an ability to learn and think quickly
• Ability to work in a fast-paced, pressurized environment
• Follows procedures and policies and keeps to schedules
• Strong verbal and written communication skills

Required Skills and Experience

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