[Remote] Technical Support Engineer, Patient Keeper at Commure

United States

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$70,000 – $90,000Compensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Bachelor’s degree in Computer Science, Information Technology, Healthcare Administration, or a related field, or equivalent work experience
1-3 years of experience in a technical support role, preferably within the healthcare industry
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Exceptional technical aptitude
Customer service orientation

Responsibilities

Provide technical support for healthcare software applications via phone, email, and remote sessions, focusing on resolving client issues and ensuring optimal system performance
Troubleshoot and resolve application issues, including system errors, data discrepancies, network connectivity, and interface problems
Document and maintain support cases in the company CRM system (Salesforce), tracking all support activities and resolutions
Develop and maintain support documentation and knowledge base articles in Jira/Confluence
Collaborate with clients to understand their workflows and provide guidance on system usage and best practices
Work closely with Engineering and Product teams to identify and resolve software defects and implement software updates
Assist with system upgrades, configuration changes, and optimizations to maintain system integrity and performance
Conduct training sessions for internal teams and clients to enhance their understanding and utilization of the software applications
Participate in on-call rotations to provide 24x7 client support

Skills

Key technologies and capabilities for this role

Technical SupportOperational SupportCustomer SupportPatientKeeperHealthcare IT

Questions & Answers

Common questions about this position

What is the salary range for the Technical Support Engineer position?

The salary range is $70K - $90K.

Is this Technical Support Engineer role remote?

Yes, this is a full-time remote position.

What skills are required for the Technical Support Engineer role?

The role requires exceptional technical aptitude, analytical skills, customer service orientation, and communications skills.

What are the working hours for this position?

The working hours are 11am - 8pm EST daily.

What does the Technical Support Engineer do at Commure?

You will provide technical support for healthcare software applications via phone, email, and remote sessions, troubleshoot and resolve issues like system errors and network connectivity, and document support cases in Salesforce.

Commure

Healthcare technology for data integration and safety

About Commure

Commure focuses on improving the healthcare industry by providing technology solutions that connect and empower healthcare workers. Its main product, CommureOS, is a lightweight operating system that integrates various healthcare technologies and datasets, helping providers streamline workflows and enhance patient care by delivering critical insights when needed. Additionally, Commure offers Commure Strongline, a discreet wearable badge that allows healthcare staff to quickly call for help, improving safety in potentially dangerous situations. This badge was developed with input from frontline workers and security experts to meet the specific needs of healthcare environments. Commure serves hospitals, clinics, and other healthcare facilities through a software-as-a-service (SaaS) model, charging subscription fees for access to its products. The company's goal is to create a more connected and safe healthcare ecosystem, ultimately enabling healthcare providers to deliver better care.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$745.2MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Parental Leave

Risks

Increased competition in AI scribe technology may pressure market share and pricing.

Integration of Memora Health's platform may face alignment challenges with existing systems.

Free AI scribe offering might strain resources if not monetized effectively.

Differentiation

CommureOS integrates disparate healthcare datasets, enhancing decision-making and operational efficiency.

Commure Strongline badge improves staff safety with rapid emergency alerts.

Commure's AI-powered scribe tool automates documentation, saving providers significant time.

Upsides

Acquisition of Augmedix enhances AI medical documentation, improving clinical decision-making.

Merger with Athelas creates a $6B healthcare infrastructure company, expanding resources.

Free AI scribe tool offers competitive advantage by broadening technology accessibility.

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