Patient Support Team Lead at Monta

Winnersh, England, United Kingdom

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£30,000 – £35,000Compensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

2+ years’ experience in a customer-facing or support role, ideally with some leadership or team coordination experience
Experience in healthcare or a regulated industry (bonus, but not essential)
Strong interpersonal, communication and coaching skills
Excellent organisation, attention to detail, and confidence using multiple digital platforms
A calm, solutions-focused mindset with the ability to manage competing priorities
Ability to work shift-based hours with occasional flexibility to meet service needs
Willingness to travel occasionally for training or team events
Ability to work from Winnersh office as required under hybrid model

Responsibilities

Lead, coach, and motivate a team of Patient Support Coordinators to deliver a high-performing, patient-centric service
Oversee daily workflows and task distribution to ensure efficient handling of patient queries, communications, and scheduling
Conduct regular 1:1s, team meetings and performance reviews, with a focus on development and continuous improvement
Act as the first line of escalation for complex or sensitive patient queries, ensuring timely and effective resolution
Support recruitment, onboarding and training of new team members
Monitor key performance indicators (KPIs), such as response times, service levels and patient satisfaction, and implement improvements
Collaborate with cross-functional teams (Clinical, Operations, Governance, Product/Tech) to improve systems, processes and service delivery
Ensure compliance with all relevant regulations, including CQC standards and data protection

Skills

Team Leadership

Coaching

Performance Reviews

KPI Monitoring

Patient Support

Regulatory Compliance

Onboarding

Training

Customer Service

Cross-functional Collaboration

Monta

Manages electric vehicle charging stations

About Monta

Monta operates in the electric vehicle (EV) charging sector, providing a solution for managing EV charging stations. The company offers a Charge Point Management System (CPMS) that simplifies the installation, management, and operation of charging points for various clients, including workplaces, commercial businesses, and municipalities. This system allows clients to control access to their charging stations, manage energy usage, collect charging data, and provide multiple payment options. Monta's software-only approach gives it flexibility to meet diverse client needs without requiring different systems. This focus on business-to-business sales and its success in winning tenders distinguishes Monta from its competitors. The company's goal is to support the growth of the EV market by offering comprehensive and efficient management solutions for charging stations.

Copenhagen, DenmarkHeadquarters

2020Year Founded

$139.1MTotal Funding

SERIES_BCompany Stage

Automotive & Transportation, EnergyIndustries

201-500Employees

Risks

Increased competition in the U.S. market could hinder Monta's expansion efforts.

Potential regulatory changes in the U.S. may impact Monta's operations.

Reliance on partnerships poses risks if they do not yield expected results.

Differentiation

Monta offers a comprehensive software-only solution for managing EV charging stations.

The company focuses on B2B sales, targeting fleets, workplaces, and municipalities.

Monta's Charge Point Management System provides exclusive energy management features.

Upsides

Monta's expansion into the U.S. market opens new growth opportunities.

The partnership with Tesla enhances Monta's home charging solutions for corporate fleets.

Rising demand for workplace EV charging solutions supports Monta's business model.

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