Patient Onboarding & Insurance Coordinator (Healthcare) - EST Hours (Remote at A1M Solutions

The Patient Onboarding & Insurance Specialist will act as the first point of contact for new clients, ensuring a smooth onboarding process for virtual speech therapy services. Responsibilities include verifying, interpreting, and explaining insurance coverage, promoting services by educating clients on benefits and options, and managing inbound and outbound communications. The role involves guiding clients through onboarding steps, serving as the primary relationship manager to ensure client satisfaction and retention, and acting as an ongoing point of contact for client inquiries. This position also requires proactively following up with clients, collaborating with clinical and scheduling teams, tracking client feedback, identifying opportunities for service expansion, and contributing to company growth and retention goals through effective account management and sales conversations.