Patient Onboarding & Insurance Coordinator (Healthcare) - EST Hours (Remote at A1M Solutions

South Africa

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Business Process Outsourcing (BPO), Virtual Speech TherapyIndustries

Skills

Key technologies and capabilities for this role

Patient OnboardingInsurance VerificationClient Relationship ManagementCustomer ServiceCommunicationDetail-orientedPersuasiveFibre InternetPower Backup

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote working role.

What are the working hours for this role?

The hours are Monday to Wednesday 10:00 AM – 7:00 PM EST, Thursday 12:00 PM – 9:00 PM EST, and Friday 9:00 AM – 5:00 PM EST, with equivalent South African times provided and subject to daylight savings changes.

What skills are required for this Patient Onboarding & Insurance Coordinator role?

Key skills include being warm, detail-oriented, and persuasive; proficiency in verifying and explaining insurance coverage; strong communication via calls, emails, and texts with professionalism and empathy; and client relationship management for retention.

What are the technical requirements for working remotely in this role?

A fixed fibre line with minimum 25 Mbps upload and download speeds supporting wired Ethernet is mandatory, along with a reliable power backup solution for load shedding.

What makes a strong candidate for this position?

Strong candidates are warm, detail-oriented, and persuasive professionals experienced in client onboarding, insurance guidance, and relationship management, with the ability to handle communications professionally and ensure client retention.

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees