Patient Admissions Coordinator - EST Hours (Remote)

The Patient Admissions Coordinator will serve as the first point of contact for families seeking ABA services, guiding them through the admissions and onboarding process. This includes responding to enquiries via phone, email, and online forms, collecting required documentation, verifying US insurance benefits, and securing pre-authorisations. The coordinator will clearly explain coverage, co-pays, and out-of-pocket costs, maintain accurate records in CRM/EHR systems, and coordinate with clinical and scheduling teams to initiate services, ensuring families receive clear communication, compassionate support, and a smooth transition into care.