Partner Success Specialist at Dow Jones

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Publishing, Financial Information, B2BIndustries

Requirements

4+ years of experience in an operations-focused role within a B2B partnership or sales team
Experience with Salesforce.com and other CRM systems
Experience providing operations and admin support to partnership teams across media, telcos, associations, and membership groups (preferred)
Excellent oral and written communication
High level of initiative and self-motivation, with ability to work in a fast-paced team environment
Excellent knowledge of Microsoft Office and Google Suite, with high proficiency in Microsoft Excel/Google Sheets
Proficiency in data visualization (QuickSight, Data Studio, Tableau, Power Pivot) and dashboard building (a plus)
Solid experience with end-to-end sales & partnerships operations and processes, including onboarding, reporting, and administrative & CRM support
Strong collaboration skills and ability to multi-task multiple complex projects simultaneously

Responsibilities

Coordinate and manage day-to-day operational activities for new and/or existing partners, including providing operations and administrative support to PAL teams to reduce inefficiencies and admin work
Support and work with the PAL team in successfully onboarding partners once agreements are signed or modified, including working with internal/external teams, content testing and delivery, billing setup and invoicing, and records management
Provide guidance and expertise to PAL Managers and Directors to navigate CRM systems
Maintain accurate and appropriate records within global CRM systems, providing timely management information
Assist in data analysis, reporting, communication, and enabling available data to the PAL team
Continuously look for ways to improve, automate, and provide data-driven decisions to the PAL team
Manage internal and external expectations on processes, timelines, approvals, and deadlines
Assist PAL team in retaining Dow Jones' contracted revenue and/or content provision, ensuring content, products, and services address business needs
Work in close collaboration with Legal, Finance, Product, and Tech teams to ensure technical feasibility, compliance with certification requirements, completion of NDAs, partner suitability evaluations, agreement negotiations, vetting and implementation of demos/trials, and new/ongoing record management and reporting

Skills

CRM

Sales Operations

Partnerships Operations

Onboarding

Reporting

Administrative Support

Project Management

Collaboration

Dow Jones

Provides business news and financial data

About Dow Jones

Dow Jones provides business news, financial information, and data intelligence to financial firms, professionals, and investors globally. Its main products include the Wall Street Journal, Dow Jones Newswires, and Factiva, which offer timely news, exclusive insights, and comprehensive data sets. Additionally, Dow Jones offers risk and compliance solutions to help businesses navigate issues like anti-money laundering and economic sanctions. Unlike many competitors, Dow Jones focuses on a subscription-based model, data licensing, and advertising revenue, utilizing its extensive media and data resources to equip clients with the necessary information for informed decision-making.

New York City, New YorkHeadquarters

1881Year Founded

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Comprehensive Healthcare Plans

Comprehensive Medical, Dental and Vision Insurance Plans

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Time Off

Paid Vacation

Paid Maternity and Paternity Leave

Family Care Benefits

Family Care Benefits & Caregiving Support

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Education Benefits

Retirement Plans

Comprehensive Insurance Plans

Lifestyle programs & Wellness Resources

Risks

Competition from digital-native platforms like Bloomberg and Reuters is increasing.

AI-generated content threatens traditional journalism models.

Subscription fatigue may impact Dow Jones' revenue model.

Differentiation

Dow Jones offers a unique blend of news, data, and risk compliance solutions.

The Wall Street Journal is America's largest newspaper by total average circulation.

Dow Jones provides content in 28 languages, enhancing global reach.

Upsides

Increased demand for real-time financial news boosts subscription-based services.

AI-driven journalism tools enhance content creation and personalization.

Growing importance of ESG data creates opportunities for expanded offerings.

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