Partner Success Manager – Payments & Integrations (ISV/ISO)

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: $65,000 - $75,000 (average base pay)
• Bonus: May be eligible for monthly bonus.
• Location: Fully remote within the United States, with eligible working rights and sufficient time zone overlap for team collaboration.

Xplor Pay is seeking a Partner Development Manager to join their team. This role focuses on developing and managing relationships with partners to drive the adoption and sales of Xplor's payment solutions, which include point-of-sale, e-commerce, mobile, in-app, recurring billing, e-invoicing, and auto-reconciliation.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• 2-5 years of experience in sales, marketing, customer service, or a related field.
• Must have payments experience.
• At least 2 years of experience managing ISV Partners is preferred.
• Strong communication skills.
• IT fluency.
• Salesforce experience is preferred.
• Proficient with Microsoft programs.
• Curious, empathetic, motivated by meaningful work, positive outlook, comfortable with ambiguity, and thrives in an evolving and complex environment.
• Ability to be both tactical and strategic, aim high, and prioritize people.

Responsibilities

• Develop a deep understanding of partner organizations, including roles, responsibilities, key stakeholders, and decision-makers.
• Become educated on partner business models and go-to-market strategies to identify opportunities for leveraging Xplor resources to generate revenue.
• Maintain relationships through periodic communication with partners.
• Educate partners on available Xplor resources (e.g., Partner Home, New Merchant Home, Campus) to promote self-service.
• Understand and communicate product features and benefits to partners.
• Drive sales production through regular interaction with partners.
• Monitor and report on partner production performance.
• Work with partners to establish and track business goals and performance metrics, including sales pipeline depth and marketing efforts.
• Assist partners with inquiries related to residuals and other reporting.
• Support the negotiation of pricing, contract renewals, and other commercial terms.
• Develop an understanding of available integration options, features, and benefits.
• Drive the resolution of escalated issues through interaction with Xplor support teams.
• Prepare periodic business reviews for assigned partners.
• Visit partners as determined by management guidelines.
• Participate in partner events where appropriate.
• Maintain partner information in organizational databases in a timely and accurate manner.

Company Description

At Xplor, we are dedicated to helping people make the most of each day by providing cloud-based, intuitive technology solutions for small and medium-sized businesses. Our platform, Xplor Pay, enables businesses to get paid quickly and securely without hidden fees. We are unified by our purpose of helping people succeed and foster strong personal connections within our team and with our customers.