Partner Success Director - Key Accounts at Abridge

Pittsburgh, Pennsylvania, United States

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$135,400 – $143,400Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, HealthtechIndustries

Requirements

Proven experience as a Customer/Partner Success Director or Customer Success/Partner Manager
5+ years of experience working in or with enterprise health systems
Strong understanding of the healthcare ecosystem, including the dynamics and challenges faced by large health enterprises and clinicians
Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels
Technical aptitude and ability to quickly understand and effectively communicate complex software solutions
Strong problem-solving skills, with a proactive and results-oriented mindset

Responsibilities

Build and maintain strong relationships with clinicians and healthcare professionals across enterprise customers
Act as a trusted advisor to clinicians, offering guidance and best practices to enhance their productivity, efficiency, and patient outcomes
Understand user workflows, pain points, and objectives to align solutions with their needs
Provide product training and onboarding support to clinicians, ensuring a smooth transition and optimal utilization of solutions
Proactively identify and address any issues or concerns raised by clinicians, collaborating with internal teams to provide timely resolutions
Monitor and track clinician satisfaction and adoption rates, proactively identifying opportunities for improvement and driving engagement initiatives
Collaborate with the sales team to identify expansion opportunities with existing customers, outlining goals, milestones, and action plans
Conduct regular business reviews with key stakeholders to assess product performance, user feedback, and identify opportunities for additional value-add solutions
Present new features, upgrades, and solutions to clients, highlighting their potential benefits and ROI
Track customer expansion metrics and contribute to revenue growth targets
Support all clinician users and serve as the voice of the customer internally, sharing insights, feedback, and success stories to drive product and service improvements
Collaborate with cross-functional teams, including sales, marketing, and product, to deliver a seamless customer experience
Contribute to the development of partner success resources, such as knowledge bases, training materials, and partner success stories

Skills

Key technologies and capabilities for this role

Customer SuccessClinician EngagementStakeholder ManagementProduct TrainingWorkflow OptimizationHealthcare WorkflowsRelationship BuildingEnterprise Adoption

Questions & Answers

Common questions about this position

What is the salary range for the Partner Success Director role?

The salary range is $135.4K - $143.4K.

Is this position remote?

Yes, the position is remote.

What key responsibilities are involved in this role?

The role involves building relationships with clinicians, acting as a trusted advisor, providing training and support, driving customer expansion through business reviews, and advocating for customer success internally.

What is the company culture like at Abridge?

Abridge has a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers collaborating to empower people in healthcare, with offices in San Francisco, New York, and Pittsburgh.

What makes a strong candidate for this Partner Success Director position?

Strong candidates will have experience building clinician relationships, understanding healthcare workflows, driving customer adoption and expansion, and collaborating across commercial teams.

Abridge

AI platform for clinical documentation automation

About Abridge

Abridge provides a platform that changes how medical conversations are documented in healthcare settings. Its main product allows healthcare providers to record patient visits, which are then transformed into organized clinical documents. This helps doctors and other healthcare professionals save time on paperwork, allowing them to concentrate more on caring for their patients. Abridge stands out from its competitors by focusing specifically on the needs of healthcare providers, payers, and pharmaceutical companies, offering a solution that improves both documentation efficiency and patient outcomes. The goal of Abridge is to enhance the quality of patient care while making the documentation process easier for healthcare professionals.

Pittsburgh, PennsylvaniaHeadquarters

2018Year Founded

$201.8MTotal Funding

SERIES_CCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees