Partner Success Delivery Manager with French at Hewlett Packard Enterprise

Ariana, Ariana, Tunisia

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Typically 5+ years to establish proven track record in directly related business
Typically first level university degree or equivalent work experience; advanced degree is a plus
Moderate knowledge of IT and services industry knowledge of the company's organization, policies, services offerings, end to end processes, tools, and routes to market
General technical understanding of products
Problem detection and analysis of root cause
Leads teams to achieve results
Proficiency with desktop applications and familiarity with financial reporting tools
Moderate level of planning, project management and change management skills
Good communication and soft skills
Fluency in English and French languages
Influence within same team and level
ITIL 4 Foundation certificate is an advantage
Additional Skills: Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking

Responsibilities

Acts as a Subject Matter Expert for all program requirements, documents and changes, etc
Ensures a close working relationship with assigned partners
Leads operational delivery reviews with all assigned partners on a regular basis (reviewing performance delivery metrics, root cause analysis, corrective action plans, etc.)
Ensures assigned partners deliver high quality customer satisfaction
Ensures assigned partners have partner’s personnel with the required trainings, knowledge and skill-set to support the relevant HPE products
Leads partner delivery assessment on a yearly basis and ensure all related documents are properly recorded in the respective HPE tools
Develops a close relationship and collaboration with Partner Account Team
Participates in Partner business reviews, understands partners’ business environment & market segments, drives the creation and execution of the Partner Success Delivery Plan
Acts as escalation point for all partner escalations
Responsible for the overall management of HPE-branded, partner-delivered Advisory & Professional and Operational HPE Services, program governance, end-to-end delivery management, operational performance, total customer & partner experience and financials of assigned delivery partners
Grow the HPE Services business in the Partner Accounts by driving growth initiatives to ensure targeted growth is achieved working closely with key Partner/HPE stakeholders

Skills

Program Governance

Delivery Management

Operational Performance

Customer Experience

Partner Management

Financial Management

Business Growth

Stakeholder Management

French

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free