Part Time Floor Leader - Burlington Mall at Lush Cosmetics

Burlington, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, CosmeticsIndustries

Requirements

Product knowledge and ability to make informed recommendations
Skills in using StoreForce dashboard for coaching and sales analysis
Ability to lead by example in customer service and sales techniques
Knowledge of Lush brand values (Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, Naked Packaging)
Cash handling proficiency (transactions, register management, reconciling drawers, deposits)
Ability to train and coach sales associates on sales techniques and product knowledge
Commitment to punctuality, attendance, and monitoring team breaks
Skills in fostering diversity, equity, inclusion, and belonging (DEIB)

Responsibilities

Drive sales using StoreForce dashboard: coach team, adjust shop floor, own results, celebrate achievements
Deliver world-class customer experience: lead demonstrations, observe consultations, exceed sales goals
Build the brand: educate customers on values, engage community, host events
Increase product knowledge through learning and provide recommendations
Train and coach Sales Ambassadors/peers on sales and product knowledge; seek personal development
Promote DEIB: encourage communication, teamwork, recognize contributions
Manage cash handling, store opening/closing, register reconciliation, bank deposits
Ensure attendance/punctuality, monitor breaks, review communications
Maintain clean, organized, visually appealing store merchandising

Skills

sales coaching

customer experience

team leadership

sales analysis

StoreForce

product demonstrations

staff training

store operations

Lush Cosmetics

Handmade cosmetics with ethical sourcing practices

About Lush Cosmetics

Lush produces and sells handmade cosmetics, including skincare, haircare, and bath products. Their products are designed to be effective while also being environmentally friendly, with a focus on ethical sourcing and cruelty-free practices. Lush offers unique items like "The Greeench Deodorant" and "Unicorn Horn Bubble Bar," and is known for its "naked" products that come without packaging to reduce plastic waste. Unlike many competitors, Lush emphasizes direct-to-consumer sales through its website and physical stores, and actively engages with customers through community activities and campaigns. The company's goal is to provide high-quality, natural beauty products while promoting sustainability and ethical practices.

Vancouver, CanadaHeadquarters

1994Year Founded

VENTURE_UNKNOWNCompany Stage

Consumer GoodsIndustries

1-10Employees

Benefits

Flexible Work Hours

Employee Discounts

Risks

Collaborations may dilute brand identity and alienate eco-conscious customers.

Third-party delivery services could lead to quality control issues.

New store openings may struggle due to declining foot traffic in malls.

Differentiation

Lush offers handmade cosmetics with a focus on ethical sourcing and sustainability.

The company is known for its 'naked' products, reducing plastic waste significantly.

Lush engages customers through community activities, enhancing brand loyalty.

Upsides

Partnership with DoorDash enhances direct-to-consumer model with faster delivery.

New hair and scalp products align with demand for natural, personalized solutions.

Collaborations with popular franchises attract new demographics and create buzz.

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