Outreach Specialist

Brisbane, Queensland, Australia

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

HealthtechIndustries

Requirements

Candidates should possess excellent communication skills, both written and verbal, and demonstrate a strong ability to build rapport with patients. Prior experience in customer service or healthcare is preferred, along with a proactive and empathetic approach to problem-solving. Familiarity with CRM systems and patient journey management is beneficial.

Responsibilities

The Outreach Specialist will participate in both outbound and inbound patient engagement via phone and digital channels, providing essential support and information to patients. They will identify patient needs, manage complaint resolution and patient retention, take ownership of complex patient cases, coordinate patient support, proactively manage patient orders, conduct outreach based on patient feedback, and escalate priority issues to ensure continuous improvement. Additionally, the role involves collaborating with internal and external stakeholders to resolve inquiries efficiently and providing support and training to other specialists as needed.

Skills

Patient Engagement

Customer Service

Communication Skills

Digital Communication

Problem-Solving

Monta

Manages electric vehicle charging stations

About Monta

Monta operates in the electric vehicle (EV) charging sector, providing a solution for managing EV charging stations. The company offers a Charge Point Management System (CPMS) that simplifies the installation, management, and operation of charging points for various clients, including workplaces, commercial businesses, and municipalities. This system allows clients to control access to their charging stations, manage energy usage, collect charging data, and provide multiple payment options. Monta's software-only approach gives it flexibility to meet diverse client needs without requiring different systems. This focus on business-to-business sales and its success in winning tenders distinguishes Monta from its competitors. The company's goal is to support the growth of the EV market by offering comprehensive and efficient management solutions for charging stations.

Copenhagen, DenmarkHeadquarters

2020Year Founded

$139.1MTotal Funding

SERIES_BCompany Stage

Automotive & Transportation, EnergyIndustries

201-500Employees

Risks

Increased competition in the U.S. market could hinder Monta's expansion efforts.

Potential regulatory changes in the U.S. may impact Monta's operations.

Reliance on partnerships poses risks if they do not yield expected results.

Differentiation

Monta offers a comprehensive software-only solution for managing EV charging stations.

The company focuses on B2B sales, targeting fleets, workplaces, and municipalities.

Monta's Charge Point Management System provides exclusive energy management features.

Upsides

Monta's expansion into the U.S. market opens new growth opportunities.

The partnership with Tesla enhances Monta's home charging solutions for corporate fleets.

Rising demand for workplace EV charging solutions supports Monta's business model.

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