Omada Health

Team Lead, Client Services

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Customer Service, Health & WellnessIndustries

Requirements

Candidates should possess a Bachelor's degree and demonstrate at least 3 years of experience in a client-facing role, with a strong preference for experience in customer service or operations. They should exhibit exceptional leadership skills, a customer-centric mindset, and a proven track record in managing client relationships and operational workflows.

Responsibilities

The Team Lead will lead daily check-ins to manage queue, maintain SLAs, and assist the team with prioritization, recognize and investigate trends and KPIs, host monthly retro meetings, manage projects collaboratively with cross-functional partners to streamline workflows and improve efficiency, lead, motivate, and mentor a team to ensure high performance and engagement, foster a positive team culture, support performance reviews and goal setting, and build strong relationships with cross-functional partners.

Skills

Leadership

Client Relationship Management

Operational Workflow Optimization

Cross-functional Collaboration

Project Management

Team Mentoring

Performance Management

Customer-Centric Mindset

Omada Health

Virtual care for chronic condition management

About Omada Health

Omada Health provides virtual care programs aimed at helping individuals with chronic conditions improve their health over the long term. Their approach combines clinical protocols with behavioral science to create personalized interventions for issues like diabetes prevention, weight management, hypertension, and musculoskeletal problems. The programs are evidence-based and have shown positive results in peer-reviewed studies. What sets Omada apart from competitors is their focus on creating engaging programs that encourage participants to stick with them, leading to reduced healthcare costs and improved health outcomes. The goal of Omada Health is to leverage technology and human care teams to support members in achieving lasting health behavior changes.

Key Metrics

San Francisco, CaliforniaHeadquarters

2011Year Founded

$436.3MTotal Funding

DEBTCompany Stage

HealthcareIndustries

501-1,000Employees

Benefits

Remote first - Join Omada from anywhere in the US. No matter where you’re located, we budget for travel so your team can come together.

Flexible vacation - Invest in yourself and your loved ones with flexible time away and monthly wellness days.

Parental leave - We support all new parents with competitive leave policies and flexible schedules upon return.

Omada program - Join our best-in-class program to reach your health goals, and invite a loved one to join you too.

Meeting-free days - Every Wednesday afternoon, we observe company-wide focus time with nothing on the calendar.

Resources to thrive - Invest in inclusion with resource groups, equity training, and a cross-functional team dedicated to belonging.

Risks

Amazon's entry into digital health could challenge Omada's market share.

High costs of GLP-1 medications may limit Omada's program adoption.

Reliance on partnerships with large employers poses a risk if they switch providers.

Differentiation

Omada Health is the largest CDC-recognized provider of the National Diabetes Prevention Program.

Omada combines health coaching, connected devices, and data for personalized health interventions.

Omada's programs are clinically supported and published in multiple peer-reviewed journals.

Upsides

Omada's IPO planned for 2025 could provide significant capital for expansion.

Partnerships with major employers like Costco enhance Omada's market reach.

Omada's integration of GLP-1s with behavior change programs shows promising health outcomes.

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