Customer Success Manager
PanoptoSalary not specified
- Full Time
- Junior (1 to 2 years)
$60,000 – $80,000Compensation
Mid-level (3 to 4 years), Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software as a Service (SaaS), Restaurant TechnologyIndustries
Requirements
Candidates should possess 3-5 years of experience in a client-facing role such as Customer Success, Account Management, or Operations, demonstrating strong communication and presentation skills, and possessing proven ability to manage multiple tasks and projects simultaneously. Analytical skills with the ability to interpret customer data and metrics to drive decision-making and strategy are also required.
Responsibilities
The Customer Success Manager will focus on engagement and retention by leveraging tools, data, and insights to demonstrate value, deepen product knowledge, and coach restaurants in improving their business operations. They will act as a strategic advisor, nurturing long-term relationships, understanding restaurant financials, and proactively identifying opportunities for upselling and cross-selling. Furthermore, they will be responsible for closing the loop between customers and the product, quantifying customer feedback, and driving product evolution, as well as handling customer escalations and ensuring the happiness, profitability, retention, and expansion of qualifying operators post 60 days live or accounts that expand to another facility, while driving engagement, retention, and monetization of 100+ high-value customers.
Skills
Customer Success
Account Management
Communication
Presentation
Data Analysis
Problem-Solving
Relationship Management
Upselling
Cross-selling
Customer Retention
Customer Feedback
Product Evolution
Otter
Connects parents with vetted babysitters
About Otter
Otter connects parents with qualified babysitters through its online platform, focusing on the childcare industry. The service stands out due to its thorough vetting process for sitters, which includes skills tests, reference checks, and interviews, along with mandatory background checks for both parents and sitters to ensure safety. Parents can book a sitter on short notice, sometimes as little as two hours, making it a convenient option for last-minute childcare needs. The company earns revenue by charging a fee for each booking, which is shared with the sitters, providing them with a flexible income opportunity. With significant backing from prominent venture capital firms, Otter aims to address the demand for reliable childcare services while ensuring a safe environment for families.
Key Metrics
San Francisco, CaliforniaHeadquarters
2020Year Founded
$30MTotal Funding
SERIES_ACompany Stage
Social Impact, Consumer GoodsIndustries
1-10Employees