Customer Success Manager
Panopto- Full Time
- Junior (1 to 2 years)
Candidates must have at least 5 years of experience in a customer success or account management role, preferably in a SaaS environment. Proven ability to build and manage relationships both internally and externally is required, along with strong communication skills for both technical and non-technical subjects. The ideal candidate should be adaptable, diplomatic, and able to manage multiple tasks effectively while demonstrating a passion for customer success.
The Customer Success Manager will strategically partner with 50-60 of the largest customers to deliver value and ensure customer satisfaction. Responsibilities include increasing Net Revenue Retention through proactive engagement, facilitating product understanding and adoption through training, and building trust with stakeholders. The role also involves driving growth through referrals, championing customer needs internally, and translating software functionality into accessible terms for customers.
License plate reader cameras for crime prevention
Flock Safety provides a system aimed at enhancing public safety through crime prevention while ensuring privacy and reducing bias. The main product is a network of license plate reader cameras that capture essential vehicle information, which helps in solving crimes. These cameras utilize machine learning technology to ensure that the data collected is objective and ethically used. Flock Safety serves a variety of clients, including neighborhoods, businesses, and law enforcement agencies in over 1,000 cities. The company operates on a subscription model, where clients pay for the installation, maintenance, and access to data and analytics. This approach not only generates a steady revenue stream but also allows clients to benefit from ongoing updates and support. Flock Safety's goal is to create safer communities by providing effective crime prevention tools that respect individual privacy and foster trust between the public and law enforcement.