Order Processing Analyst at AlphaSense

Pune, Maharashtra, India

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Market Intelligence, Financial ServicesIndustries

Requirements

Customer-focused individual with experience supporting customers through email ticketing system, chat, and/or phone calls
Exceptional organizational skills and attention to detail
Ability to provide comprehensive information/updates to sales teams
Ability to resolve customer complaints and queries
Experience providing training sessions to new employees
Ability to offer exceptional customer service and satisfaction
Ability to follow up with customers for further information
Ability to maintain healthy relationships with sales teams
Ability to execute tactically and write effectively
Desire to learn and absorb information to make connections and drive productivity
Strong analytical, critical thinking, and problem-solving abilities
Team player who enjoys building strong cross-group working relationships
Proficient in Microsoft Office Suite (especially Excel)
Salesforce or any CRM tools experience is a plus
Experience in a high change, rapidly growing business is a plus

Responsibilities

Process new and renewal orders
Validate opportunity and contact information, flag and resolve discrepancies
Turn on client access and confirm opportunity for further processing (e.g., sending invoices)
Initiate and support various departmental projects
Resolve customers’ queries and concerns
Track communication in CRM for transparency and auditability
Focus on improving customer satisfaction by delivering timely, accurate, and quality services
Suggest process and system enhancements

Skills

Key technologies and capabilities for this role

Sales OperationsContract ManagementOrder ProcessingFinancial ComplianceLegal ComplianceUser ProvisioningOpportunity Validation

Questions & Answers

Common questions about this position

What is the location or work arrangement for this Order Processing Analyst role?

This role is part of the growing India team, but specific details on remote or office requirements are not provided.

What salary or compensation does this position offer?

This information is not specified in the job description.

What key skills are required for the Order Processing Analyst position?

Required skills include customer focus with experience supporting customers via email ticketing, chat, or phone; exceptional organizational skills and attention to detail; problem-solving, project management, and relationship-building abilities.

What is the company culture like for the Order Processing Team at AlphaSense?

The team is dynamic, highly productive, passionate about providing support, and thrives in a rapidly changing environment, emphasizing operational excellence, customer service, and teamwork.

What makes a strong candidate for this Order Processing Analyst role?

Strong candidates are passionate, driven individuals who are customer-focused, tactically execute tasks, resolve queries effectively, maintain sales team relationships, and demonstrate organizational skills with attention to detail.

AlphaSense

AI-driven financial research platform

About AlphaSense

AlphaSense provides a financial research platform that uses artificial intelligence to help clients gain insights into various companies, industries, and market trends. Users can search through a vast library of over 300 million documents, which includes both external and proprietary content. The AI technology streamlines the research process by automating repetitive tasks, allowing clients to concentrate on analyzing the information instead. Additionally, AlphaSense monitors real-time data to highlight important insights, helping clients stay ahead in a rapidly changing market. Unlike its competitors, AlphaSense is particularly focused on data security, implementing advanced measures like the zero trust security model and secure data encryption. The goal of AlphaSense is to empower clients in making informed decisions, whether they are launching new products or providing strategic insights to executives.

New York City, New YorkHeadquarters

2011Year Founded

$1,248.2MTotal Funding

LATE_VCCompany Stage

Cybersecurity, AI & Machine Learning, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Company Equity

Performance Bonus

Remote Work Options

Risks

Rapid AI adoption may homogenize creative outputs, reducing unique value of insights.

Tegus acquisition poses integration challenges, potentially disrupting service delivery.

Reliance on AI exposes AlphaSense to risks of biases and inaccuracies affecting client trust.

Differentiation

AlphaSense leverages AI to provide real-time insights, enhancing decision-making speed and accuracy.

The platform's Generative Search tool offers advanced search capabilities mimicking human analysts.

AlphaSense's acquisition of Tegus expands its content library, offering unmatched insights.

Upsides

Generative AI integration enhances AlphaSense's speed and reliability of financial insights.

The Tegus acquisition significantly expands AlphaSense's content library for comprehensive insights.

AI-driven tools are essential for financial institutions, aligning with AlphaSense's offerings.

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