Spare Parts Coordinator (Customer-Facing)
SymboticSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Transportation and LogisticsIndustries
Requirements
Candidates should possess technical acumen with understanding of customer delivery processes, strong analytical skills with numbers, proficiency with deadlines and time-sensitive work, strong business communication skills in English, internship work experience preferably in an Operations environment, and proficiency with Microsoft Excel and Word. Knowledge and experience with CRM systems, particularly Salesforce, is a plus, and the applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.
Responsibilities
As an Order Management Specialist, Returns, you will process customer replacement requests, ensuring accurate entry and tracking in the system, provide clear instructions to customer support and customer success on return procedures, shipping requirements, and refund or replacement options, create sales orders for additional hardware, manage churn processing, assist Sales and Fulfilment teams through the quote to cash process, work on Salesforce and Zuora, create shipping labels, handle account reconciliations, and guide stakeholders on returning equipment.
Skills
Salesforce
Zuora
Order Management
Returns Processing
Shipping Label Creation
Account Reconciliation
Churn Management
Customer Support
Process Optimization
Motive
Enhances broadband services for providers
About Motive
Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.
Austin, TexasHeadquarters
1871Year Founded
IPOCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
51-200Employees