CDK Global

Customer Success Manager - Returnship

United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software as a Service (SaaS), Automotive SoftwareIndustries

Position Overview

  • Location Type: Remote
  • Job Type: Full time
  • Program: The Path Forward Return to Work program at CDK Global is a 16-week paid Returnship for experienced professionals returning to the workforce after taking time off for caregiving.
  • Eligibility: Open to anyone with at least 5 years of professional experience and who has been out of the paid workforce for at least two years to focus on caring for a child or other dependent.
  • Program Goal: Offers a chance to revamp skills, update resumes with new experience, and make connections with others transitioning back to the workforce. Provides support through Path Forward, a nonprofit organization.

About CDK Global

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. Their cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations.

  • Website: www.cdkglobal.com
  • Values: Stay Curious, Own It, Be Open, Create Possibilities.

Position Summary: Customer Success Manager

The Customer Success Manager is responsible for client satisfaction and success, particularly during the onboarding process. This role involves understanding customer business needs to drive smooth, successful onboarding and maximize the value of CDK solutions. The goal is to enhance client onboarding satisfaction, adoption, and utilization of CDK products, help customers achieve value, drive client engagement, and minimize churn. The role also includes identifying and nurturing additional revenue opportunities in partnership with sales.

Responsibilities & Essential Functions

  • Document and implement recommendations to improve the client onboarding process and customer experience.
  • Field client questions and direct them to appropriate support resources.
  • Assist clients in defining their strategy around CDK solutions, ensuring they understand and best utilize CDK products for their individual needs and goals.
  • Maintain relationships with dealership management and establish a reputation as a trusted advisor by demonstrating expertise in CDK products.
  • Assess dealership risk factors and identify mitigation strategies to ensure the continued success of CDK applications and new layered application opportunities.
  • Prepare client-specific reports and presentations to educate and drive growth within the client's organization.
  • Identify opportunities and create plans for addressing training needs for dealership staff.
  • Partner with Sales to grow the CDK business with the client.
  • Identify and implement strategies for retaining "at-risk" clients.
  • Develop a productive working relationship with Sr. CSMs and occasionally assist them.

Skills

Customer Success
Workforce Transition
Caregiving Experience
Communication
Collaboration

CDK Global

Integrated software solutions for automotive retail

About CDK Global

CDK Global provides integrated software solutions specifically designed for the automotive retail industry. Their products help auto dealerships manage various operations such as billing, customer relationship management (CRM), inventory management, and service scheduling. By using these software tools, dealerships can streamline their processes, improve customer experiences, and increase sales. Unlike many competitors, CDK Global focuses on the unique challenges of the automotive market, including the transition to electric vehicles (EVs), and tailors its solutions to meet these evolving needs. The company's goal is to enhance the efficiency and productivity of its clients through advanced technology, ultimately driving the automotive retail industry forward.

Hoffman Estates, IllinoisHeadquarters
1972Year Founded
IPOCompany Stage
Automotive & Transportation, Enterprise SoftwareIndustries
5,001-10,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
401(k) Company Match
Tuition Reimbursement

Risks

Tekion's lawsuit could lead to significant legal expenses and reputational damage.
Antitrust lawsuit resulted in a $100 million payout, indicating potential legal vulnerabilities.
Cybersecurity breach impacted major clients, potentially leading to loss of trust and business.

Differentiation

CDK Global specializes in integrated software solutions for the automotive retail industry.
The company offers a subscription-based model for its software solutions.
CDK Global focuses on EV transition challenges, tailoring solutions for evolving industry needs.

Upsides

Increased focus on cybersecurity can enhance CDK Global's reputation and client trust.
Digital transformation in automotive industry presents opportunities for expanding software offerings.
Rise of EVs creates demand for specialized dealership software solutions by CDK Global.

Land your dream remote job 3x faster with AI