Order Fulfillment Supervisor Full Time at BJ's Wholesale Club

Northborough, Massachusetts, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Strong business acumen with strategic thinking and sound decision-making using business data
Ability to lead through change, model leadership competencies, and champion business growth
Effective communication skills to provide teams with necessary information for success
Skills in building high-performing teams through collaboration, honest direction, feedback, and accountability
Experience in teaching, coaching, and leading through club-level training processes
Commitment to driving team member engagement, development, ethical decision-making, and addressing concerns
Embrace inclusion, diversity, collaboration, respect, and recognition of team member success
Dedication to service excellence, setting standards, resolving member concerns, and ensuring a safe, positive environment for members and team members
Knowledge of GOLD Member Standards (Greet, Anticipate, Appreciate) and club standards (e.g., Grand Opening Look, clean and organized club)

Responsibilities

Work closely with the Assistant Club Manager to provide leadership and direction within the club
Drive club performance, particularly for directly managed departments
Perform all OMNI functions and lead Omni team members
Establish operational efficiencies, maintain policies and procedures, and deliver outstanding member experience
Administer all digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club
Deliver results by executing business expectations within timeframes, setting clear expectations, and ensuring follow-up and accountability
Support team member engagement, application of policies, procedures, and compliance across areas of responsibility
Ensure a safe and positive environment for team members and members
Lead teams to deliver GOLD club standards daily, including maintaining a clean and organized club

Skills

Key technologies and capabilities for this role

Team LeadershipOperations ManagementOrder FulfillmentOmni-ChannelCustomer ServiceInventory ManagementPolicy Enforcement

Questions & Answers

Common questions about this position

What benefits are offered for this position?

Benefits include weekly pay, free BJ’s memberships, generous paid time off, flexible health benefits, 401(k) with company match, and an employee stock purchase plan at a 15% discount. Eligibility requirements vary by position.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What salary or compensation can I expect for this role?

This information is not specified in the job description.

What leadership skills are required for the Order Fulfillment Supervisor role?

Key skills include business acumen, strategic thinking, sound decision-making, leading through change, effective communication, building high-performing teams, and delivering results through clear expectations and accountability.

What is the company culture like at BJ’s Wholesale Club?

The culture emphasizes a world-class team of over 30,000 members making real impact, purpose and opportunity, collaboration, team member engagement, and supporting growth together.