Operations Technician Staff (End User Support) at American Electric Power

Bridgman, Michigan, United States

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Utilities, Energy, TelecommunicationsIndustries

Bachelor's degree in computer science, engineering, or related technical field (or equivalent combination of education and related experience)
8 years' technical or relevant work experience
Extensive experience supporting end-user hardware, software, and peripherals
Strong proficiency in Windows 10/11, Virtual Desktops, MacOS, and workstation hardware (Mac, Dell, HP)
Solid understanding of mobile technologies including iOS devices, Workspace ONE, and Intune
Experience supporting and understanding Citrix Virtual Apps and Desktops
Good knowledge of Microsoft Endpoint Configuration Manager and JAMF
Familiarity with operating in-room video conferencing systems from vendors like Poly and Cisco
Over 5 years of experience supporting end-user technologies in large environments
Ability to work independently with judgment and self-direction of tasks and priorities
Excellent communication skills for interacting with all IT customers, including executive leadership
Nice-to-have: Ability to acquire unescorted access at a nuclear plant

Provide comprehensive support for end-user hardware, software, and peripherals
Assist users with general technologies, including Windows 10/11, Virtual Desktops, MacOS, and workstation hardware (Mac, Dell, HP)
Support mobile technologies such as iOS devices, Workspace ONE, and Intune
Manage and troubleshoot Citrix Virtual Apps and Desktops
Utilize Microsoft Endpoint Configuration Manager and JAMF for device management
Coordinate e-waste pickups and ensure compliance with environmental standards
Operate and troubleshoot in-room video conferencing systems from vendors like Poly and Cisco
Diagnose and resolve basic video conferencing issues, including Microsoft Teams and Zoom
Independently manage escalations and prioritize tasks
Communicate effectively across all organizational levels
Provide assistance to IT Special Projects and material management support for the Telecom operations project
Work closely with IT Infrastructure, Applications, Cyber Security, Telecom Operations, Engineering, Construction, Projects, and Supply Chain to resolve issues, handle transfers/receipts, and drive technical innovations and process improvements