Operations Team Lead - San Francisco, Bay Area at unitQ

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, AI, TechnologyIndustries

Requirements

3-5 years of customer support experience
Experience in a high-tech SaaS industry
Management or lead experience
English - proficient in reading and writing
Strong attention to detail
Self-motivated with ability to work independently as well as thrive in a virtual team environment
Strong commitment to working in a support role with a virtual team
Constant communication with your team and other departments to keep an open dialogue going at all times
Flexibility with special projects from time to time
Ability to work to specified KPIs and performance expectations
Will work in our SF office on Mondays, Tuesdays, Thursdays, Fridays unless at in-person customer meetings
Understanding and practical experience with mobile platforms

Responsibilities

Learn and understand technical concepts and our platform and solutions
Perform problem analysis and deliver concise resolutions
Be the point of contact to help champion our customers and help to rally internal team members towards issue resolutions and data processing
Initiate creative solutions to resolve problems

Skills

Key technologies and capabilities for this role

Customer SuccessProblem AnalysisIssue ResolutionCross-Functional CollaborationData ProcessingTechnical SupportPlatform Knowledge

Questions & Answers

Common questions about this position

What is the salary for the Operations Team Lead position?

This information is not specified in the job description.

Is this role remote or does it require office work?

The role requires working in the SF office on Mondays, Tuesdays, Thursdays, and Fridays unless attending in-person customer meetings.

What skills and experience are required for this role?

Required qualifications include 3-5 years of customer support experience, experience in a high-tech SaaS industry, management or lead experience, proficient English reading and writing skills, and strong attention to detail.

What is the company culture like at unitQ?

unitQ is building a high-performing team of smart, passionate leaders shaping the future of AI, with a virtual team environment that emphasizes constant communication, self-motivation, and thriving collaboratively.

What makes a strong candidate for this Operations Team Lead role?

Strong candidates have 3-5 years of customer support and SaaS experience, management skills, attention to detail, and the ability to work independently in a virtual team while communicating constantly; bonus for a Bachelor’s degree, high-growth environment experience, or engineering knowledge.

unitQ

Monitors customer feedback for product improvement

About unitQ

UnitQ focuses on monitoring and analyzing customer feedback to help businesses improve their products. Its main product, unitQ Monitor, uses machine learning to scan feedback from over 100 languages across various channels, allowing companies to gather insights from a diverse customer base. Unlike competitors, unitQ Monitor filters out irrelevant information to identify actionable bugs and issues, enabling quick resolutions and reducing customer churn. The company's goal is to enhance product quality and customer satisfaction through a subscription-based service.

San Mateo, CaliforniaHeadquarters

2018Year Founded

$39.9MTotal Funding

SERIES_BCompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees