Customer Support Operations Lead
Restaurant365Salary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, AI, TechnologyIndustries
Requirements
- 3-5 years of customer support experience
- Experience in a high-tech SaaS industry
- Management or lead experience
- English - proficient in reading and writing
- Strong attention to detail
- Self-motivated with ability to work independently as well as thrive in a virtual team environment
- Strong commitment to working in a support role with a virtual team
- Constant communication with your team and other departments to keep an open dialogue going at all times
- Flexibility with special projects from time to time
- Ability to work to specified KPIs and performance expectations
- Will work in our SF office on Mondays, Tuesdays, Thursdays, Fridays unless at in-person customer meetings
- Understanding and practical experience with mobile platforms
Responsibilities
- Learn and understand technical concepts and our platform and solutions
- Perform problem analysis and deliver concise resolutions
- Be the point of contact to help champion our customers and help to rally internal team members towards issue resolutions and data processing
- Initiate creative solutions to resolve problems
Skills
Customer Success
Problem Analysis
Issue Resolution
Cross-Functional Collaboration
Data Processing
Technical Support
Platform Knowledge
unitQ
Monitors customer feedback for product improvement
About unitQ
UnitQ focuses on monitoring and analyzing customer feedback to help businesses improve their products. Its main product, unitQ Monitor, uses machine learning to scan feedback from over 100 languages across various channels, allowing companies to gather insights from a diverse customer base. Unlike competitors, unitQ Monitor filters out irrelevant information to identify actionable bugs and issues, enabling quick resolutions and reducing customer churn. The company's goal is to enhance product quality and customer satisfaction through a subscription-based service.
San Mateo, CaliforniaHeadquarters
2018Year Founded
$39.9MTotal Funding
SERIES_BCompany Stage
Enterprise Software, AI & Machine LearningIndustries
51-200Employees
Benefits
Stock Options
Flexible Vacation Policy
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Life Insurance
Health Savings Account/Flexible Spending Account
Phone/Internet Stipend
Generous leave policies
Gym Membership
Company Social Events
Risks
iOS updates can lead to increased user-reported issues, affecting app functionality.
Reliance on third-party platforms for data poses risks if access is restricted.
Scalability challenges may arise as unitQ expands operations with new investments.
Differentiation
UnitQ uses AI to analyze feedback from over 100 languages and multiple channels.
UnitQ Monitor filters noise and false positives, providing accurate, timely information.
UnitQ's subscription model ensures steady income and customer retention focus.
Upsides
UnitQ's AI-driven insights help reduce customer churn by resolving issues quickly.
UnitQ GPT revolutionizes feedback analysis, offering real-time, actionable insights.
UnitQ's global feedback analysis enhances product quality and customer satisfaction.
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