Escalation Manager
Snowflake- Full Time
- Junior (1 to 2 years)
Employment Type: [Not Specified] Location Type: [Not Specified] Salary: [Not Specified]
Domo's AI and Data Products Platform lets people channel AI and data into innovative uses that deliver a measurable impact. Anyone can use Domo to prepare, analyze, visualize, automate, and build data products that are amplified by AI.
The key objective of the Escalation Lead is to drive issues to resolution in a manner that ensures each customer experiences positive outcomes and continued success with the Domo platform. This person will manage escalated issues and communicate in a timely manner to internal and external stakeholders on the current state, next actions, and required outcomes for each issue.
This position will be required to work cross-functionally with other teams to ensure the right issues are being addressed and agreed upon SLAs are met both internally and externally. This person should be tech savvy, customer savvy, and able to balance the needs of the customer and the business. The Escalation Lead will take the lead on prioritizing customer needs, re-prioritize as new issues arise, and coordinating with internal resources to achieve the desired outcomes.
https://www.domo.com/company/careers/culture
Domo is an equal opportunity employer. #LI-SC1 #LI-Remote
Cloud-based business intelligence platform for data insights
Domo is a cloud-based business intelligence platform that helps companies make data-driven decisions by integrating data from various sources and providing real-time visualizations and predictive insights. It serves a wide range of clients, from small businesses to large enterprises, and stands out with its cloud-native architecture that combines data integration, visualization, and app-building capabilities. Domo operates on a subscription model and offers custom solutions tailored to specific business needs. The company's goal is to empower organizations to leverage their data effectively, enhancing decision-making and improving overall business performance.