Operations Manager at Lime

Auckland, Auckland, New Zealand

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, MicromobilityIndustries

Requirements

4+ years work experience in operations, consulting, engineering, or similar fields
Demonstrated background in driving and executing operational excellence
Knowledge of how a P&L functions
Ability to understand metrics and KPIs and the levers to pull to drive results
Knowledge of the location you support (New Zealand market)
Comfortability working in a warehouse setting
1+ years people management experience attracting, developing and motivating warehouse staff
Tenacious and willingness to roll up your sleeves, and ability to make decisions in a fast-paced ambiguous environment
Analytically minded with a strong understanding of real-time marketplaces (supply and demand economics) and the ability to navigate, decode, and use data to build compelling narratives and reports
Advanced knowledge of Excel or Google Sheets and knowledge of SQL is a major plus
Problem solver skilled at identifying and resolving complex problems, exercising good judgment in drawing conclusions, navigating ambiguous environments while working cross functionally
Excellent communicator with the ability to present to senior level stakeholders utilizing data that effectively communicates

Responsibilities

Own and manage your market ensuring it hits operating metrics and consistently meets or exceeds defined KPIs and using data to identify trends, improve processes and customer experience
Lead warehouse operations, ensuring excellence in compliance with health, safety, quality, and environmental standards
Partner with Facilities and Environmental, Health and Safety (EHS) teams to implement safety protocols, promote sustainability, and enhance quality management systems
Be the operational expert within your region, championing operational excellence, owning end-to-end operational improvements, advising cross-functional teams and engaging in strategic discussions with key external stakeholders including city officials
Define and implement an operations strategy for your region that advances the deployment and operation of our vehicles including workforce planning, request for proposal (RFP) prep and competitor monitoring
Attracts and develops top-tier operational talent for your region including planning, hiring, onboarding and training new team members within a warehouse environment; while managing employee scheduling and task deliverables
Represent Lime in partnership with our Government Relations team meeting with local officials, business owners and customers as a representative of Lime to ensure compliance with regulations and to build relationships with key external stakeholders
Spearhead safety initiatives for our riders and vehicles to ensure safety remains the #1 priority
Create a positive, inclusive, and safe workplace where people genuinely want to work
Maintain your market's P&L
Manage a team of early career warehouse staff; providing guidance and coaching to ensure everyone performs at their best

Skills

Key technologies and capabilities for this role

P&L ManagementWarehouse OperationsTeam LeadershipKPIsData AnalysisSafety ComplianceEHSFleet OptimizationStakeholder ManagementCross-Functional CollaborationSustainability

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is a 5-day a week onsite position in the New Zealand market.

What experience is required for the Operations Manager role?

Candidates need 4+ years of work experience in operations, consulting, engineering, or similar fields, along with a demonstrated background in driving and executing operational excellence.

What does the Operations Manager do day-to-day?

You will own and manage the New Zealand market, lead warehouse operations, partner on safety and sustainability, develop talent, represent Lime with stakeholders, and maintain the market's P&L while managing a team of warehouse staff.

What is the team structure for this role?

You will manage a team of early career warehouse staff, providing guidance and coaching, including hiring, onboarding, training, and scheduling.

What is the salary or compensation for this position?

This information is not specified in the job description.

Lime

Provides shared electric bikes and scooters

About Lime

Lime operates in the micromobility market, providing shared electric bikes and scooters for rent through a mobile app. Users can easily locate, unlock, and pay for these vehicles, making it a convenient option for short-distance travel. The company generates revenue primarily through ride fees, which include a base fee and a per-minute charge. Lime differentiates itself from competitors by focusing on sustainability and continuously upgrading its fleet, including the latest Gen4 electric scooters that enhance ride quality. Additionally, Lime is exploring partnerships with cities to integrate its services into public transportation networks and is piloting augmented reality technology to improve parking solutions. The goal of Lime is to create a future where transportation is shared, affordable, and carbon-free.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$1,429.9MTotal Funding

CONVERTIBLECompany Stage

Automotive & Transportation, Energy, Consumer SoftwareIndustries

1,001-5,000Employees

Benefits

Opportunity to revolutionize transportation in cities around the world with the leader in urban micro-mobility solutions

Scale with a rapidly growing organization, with significant opportunity for growth

Play a role in the transformation of urban mobility and sustainability

Work with a team of successful, fun and motivated people

Competitive salary and benefits

Risks

Competition from Bolt Technology's U.S. expansion may impact Lime's market share.

Uber's 'One Less Car' trial includes competitors, potentially diluting Lime's customer base.

Regulatory challenges in new markets like Vancouver could delay Lime's expansion plans.

Differentiation

Lime is the world's largest shared electric vehicle company, leading in micromobility.

Lime's computer vision platform enhances safety with advanced sidewalk detection technology.

LimeGlider offers a unique seated electric vehicle experience, blending bike comfort with scooter ease.

Upsides

Lime's partnership with Vancouver strengthens its position in the Canadian micromobility market.

Collaboration with Uber's 'One Less Car' trial could expand Lime's user base significantly.

New e-bikes with throttle in Seattle improve user experience on hilly terrains.

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