Operations IT Support Services Consultant at AIG

Sumida-ku, Tokyo, Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Bachelor's degree or equivalent professional education
Thorough understanding of application maintenance
Basic knowledge of IT infrastructure and networks
Excellent communication skills (both written and verbal)
Proactive ability to take initiative without waiting for instructions
Ability to work effectively across various teams
Ability to manage multiple tasks, prioritize, and meet deadlines
Adaptability and flexibility in new environments
Business-level Japanese language proficiency, basic English skills
3+ years of experience in operational maintenance of open systems applications
3+ years of experience in application development across all phases (requirements gathering, design, development, testing, release)
Experience with Java, AWS, and Angular development is desirable
Experience in the insurance industry is desirable

Responsibilities

Maintain and operate the stable environment of AIG Japan business applications
Adhere to global/local governance requirements and maintain application health (cyber security remediation, regular updates to applications/documentation)
As a Subject Matter Expert (SME) for applications, guide vendors to perform BAU activities properly (incident management, problem management, change management, etc.)
As a Lead of applications, set priorities of BAU activities coordinating with business users, IT application delivery teams, and other stakeholders
Manage vendor contracts and licenses
Handle escalations from team members and escalate to the Direct Manager
Create reports on BAU activities and report to the Direct Manager and Senior Management
Lead BAU work (PS operations)

Skills

Application Maintenance

IT Infrastructure

Networks

Incident Management

Problem Management

Change Management

Vendor Management

Cyber Security

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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