Operations Coordinator at Accenture

Bogota, D.C., Bogota, D.C., Colombia

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, ConsultingIndustries

Requirements

Experiencia en coordinación de operaciones y gestión de equipos
Conocimiento en métricas, SLAs, KPIs y mejora continua
Inglés avanzado (C1): comunicación oral y escrita fluida para interacción diaria con clientes internacionales

Responsibilities

Supervisión multiárea: Mantener una visión global de los equipos, evaluando cambios en procedimientos que impacten métricas, SLAs y KPIs
Reporting: Elaborar reportes generales del servicio, tanto internos como para el cliente (informes, actas, comités)
Planificación y coordinación: Coordinar cada área operativa con sus responsables, analizar actividad y definir acciones estratégicas
Mejora continua: Liderar iniciativas de optimización de procesos, reduciendo tiempos de gestión y mejorando la calidad del servicio
Control de desempeño: Garantizar el cumplimiento de KPIs, SLAs y métricas; revisar proyecciones de carga para dimensionar correctamente el servicio
Sinergias entre áreas: Detectar oportunidades de colaboración con una visión end-to-end; supervisar documentación y entrenamientos
Gestión de situaciones urgentes: Organizar y dar seguimiento a acciones críticas o especiales
Canal de comunicación: Mantener comunicación directa con el equipo de operaciones, asegurando trazabilidad en cambios y solicitudes

Skills

Key technologies and capabilities for this role

Operations CoordinationTeam ManagementKPIsSLAsProcess OptimizationReportingStrategic PlanningPerformance ControlContinuous ImprovementEnglish C1

Questions & Answers

Common questions about this position

What is the employment type for this Operations Coordinator role?

The position is full-time.

Is this Operations Coordinator position remote or office-based?

This information is not specified in the job description.

What skills and experience are required for the Operations Coordinator role?

Candidates need experience in operations coordination and team management, knowledge of metrics, SLAs, KPIs, and continuous improvement, plus advanced English (C1 level) for daily communication with international clients.

What is the company culture like at Accenture?

Accenture emphasizes a culture of shared success, commitment to creating 360° value for clients, each other, shareholders, partners, and communities, with a focus on talent, innovation, and equal opportunities.

What makes a strong candidate for the Operations Coordinator position?

A strong candidate will have proven experience in coordinating operations and managing teams, solid knowledge of metrics like SLAs and KPIs, expertise in continuous improvement, and advanced English skills for client interactions.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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