[Remote] Senior Business Operations Manager at ChowBus

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Restaurant Technology, Food DeliveryIndustries

Requirements

Bachelor’s degree required; MBA or equivalent advanced degree preferred
6–10 years of experience in Business Operations, Central Operations, Strategy & Operations, Growth Operations, Management Consulting, or a related field
Proven ability to lead complex cross-functional projects and translate ambiguous business problems into structured, data-driven solutions
Experience in SaaS, POS, restaurant tech, or fintech operations strongly preferred
Prior startup or high-growth environment experience is highly valued
Strong analytical skills; proficiency in Excel/Google Sheets, SQL, and familiarity with BI tools (e.g., Looker, Tableau)

Responsibilities

Diagnose root causes of operational inefficiencies across onboarding, customer care, logistics, billing, and merchant lifecycle management
Design and execute scalable solutions that improve workflow efficiency, enhance customer outcomes, and strengthen cross-border operations
Foster a culture of continuous improvement—proactively identifying opportunities for optimization before issues escalate
Lead end-to-end strategic initiatives, from problem definition to execution and impact measurement (e.g., process redesigns, systems integrations, or vendor transitions)
Align U.S. and China-based teams to ensure seamless collaboration, transparency, and accountability on projects such as hardware deployment and returns
Establish clear project milestones and governance frameworks to ensure alignment, timely delivery, and measurable results
Partner with BI and Systems teams to design, build, and continuously improve dashboards and reporting frameworks that measure operational KPIs, customer value, and business performance
Leverage analytics to track and improve customer lifetime value (CLV), retention, satisfaction, and operating efficiency to improve unit economics
Develop clear, data-backed business cases and performance models to inform strategic decisions and resource allocation
Drive a measurable KPI improvement in customer value through actionable insights, performance analytics, and operational excellence
Partner with internal teams to refine tools, data pipelines, and workflows that enable automation, scale, and operational excellence
Evaluate and evolve systems and processes to support the company’s next stage of growth
Ensure data integrity and enable self-service reporting across functions
Act as the operational “glue” across global teams, ensuring alignment between U.S. strategy and China-based execution
Translate and simplify complex data and project findings into clear recommendations for senior leadership
Champion cross-border collaboration, mutual accountability, and operational transparency

Skills

Operational Strategy

Process Optimization

Cross-Functional Leadership

Project Management

Data Analysis

Root Cause Analysis

Business Insights

Systems Integration

Stakeholder Alignment

Performance Metrics

ChowBus

Food delivery service for authentic Asian cuisine

About ChowBus

ChowBus focuses on delivering high-quality, authentic Asian cuisine through a mobile app that allows customers to order from multiple restaurants in a single transaction without extra fees. This feature enables users to enjoy a variety of dishes in one meal, enhancing their dining experience. ChowBus carefully selects each restaurant and dish to ensure quality and authenticity, which distinguishes it from other food delivery services. The company generates revenue through delivery fees, service charges, and commissions from partner restaurants. By providing a user-friendly app and offering discounts on pickup orders, ChowBus attracts a loyal customer base that values convenience and quality. The goal of ChowBus is to empower local independent restaurants and stores by giving them a platform to reach more customers while promoting authentic Asian dining.

Chicago, IllinoisHeadquarters

2016Year Founded

$120.2MTotal Funding

LATE_VCCompany Stage

Food & Agriculture, Consumer Software, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Parental Leave

Hybrid Work Options

Employee Assistance Program (EAP)

401(k) Retirement Plan

401(k) Company Match

Paid Holidays

Birthday off

Short-Term Disability

Accidental Death and Dismemberment (AD&D) Insurance

Fuel reimbursement

Risks

Fantuan's acquisition of Chowbus' delivery business increases competition.

Integration with Fantuan may challenge Chowbus' service quality maintenance.

Aggressive expansion could stretch resources, impacting service quality.

Differentiation

Chowbus offers multi-restaurant orders without additional fees, enhancing dining experiences.

The company handpicks restaurants and dishes, ensuring quality and authenticity.

Chowbus focuses on authentic Asian cuisine, setting it apart in the food delivery market.

Upsides

Chowbus raised $15.2M to expand and accelerate product development.

Increased demand for contactless delivery aligns with Chowbus' service model.

Chowbus can leverage AI to enhance app recommendations and customer satisfaction.

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