Operations Associate at Lime

Calgary, Alberta, Canada

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$65,000 – $72,000Compensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Micromobility, Shared Mobility, TransportationIndustries

Requirements

1-3 years of professional work experience; ideally 1+ year of experience within an Operations position
Experience leading teams or groups preferred
Demonstrated expertise with the Calgary region and ability to anticipate operational needs and/or challenges within this area
Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment
High-energy and sound decision maker with the ability to make data-based decisions with a cost focused mindset
Fluent verbal and written English language skills
Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data
Excellent communication and stakeholder management skills
Valid driver license and clean driving record

Responsibilities

Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicle
Build a safe, compliant and efficient warehouse environment that supplies a fully operational fleet of vehicles for Calgary
Define new processes and best practices to drive operational excellence within the warehouse
Partner cross-functionally on operations projects that result in identifying expansion opportunities within your region(s)
Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s)
Provide complaint management and customer incidents investigation support
Partner with the local Government Relations representative to manage key Legal, Regulatory and Safety issues
Maintain positive relationships between customers, regulators/city officials, employees, and Lime management
Collaborate with Engineering and Product teams to drive local initiatives for revenue growth

Skills

Key technologies and capabilities for this role

data-driven analysisteam coordinationwarehouse managementprocess improvementKPI monitoringcomplaint managementcustomer incident investigationgovernment relationsfleet operationshiring and trainingoperational excellence

Questions & Answers

Common questions about this position

What is the salary range for the Operations Associate position?

The salary range is $65K - $72K.

Is this role remote or onsite, and what are the work hours?

This is an onsite, warehouse-based position requiring presence Monday through Friday.

What skills and experience are required for this role?

Required experience includes 1-3 years of professional work, ideally 1+ year in operations, with team leadership preferred. Key skills are familiarity with Excel and Google Sheets, data analysis abilities, excellent communication, and a valid driver's license. Expertise in the Calgary region, grit, entrepreneurial spirit, and data-based decision-making are also essential.

What is the company culture like at Lime?

Lime fosters a data-driven, hands-on, entrepreneurial environment focused on building safe, efficient operations and shaping the future of shared mobility.

What makes a strong candidate for the Operations Associate role?

Strong candidates have 1+ years in operations, experience leading teams, deep knowledge of Calgary's operational challenges, data analysis skills with Excel/Google Sheets, and an entrepreneurial mindset for ambiguous environments.

Lime

Provides shared electric bikes and scooters

About Lime

Lime operates in the micromobility market, providing shared electric bikes and scooters for rent through a mobile app. Users can easily locate, unlock, and pay for these vehicles, making it a convenient option for short-distance travel. The company generates revenue primarily through ride fees, which include a base fee and a per-minute charge. Lime differentiates itself from competitors by focusing on sustainability and continuously upgrading its fleet, including the latest Gen4 electric scooters that enhance ride quality. Additionally, Lime is exploring partnerships with cities to integrate its services into public transportation networks and is piloting augmented reality technology to improve parking solutions. The goal of Lime is to create a future where transportation is shared, affordable, and carbon-free.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$1,429.9MTotal Funding

CONVERTIBLECompany Stage

Automotive & Transportation, Energy, Consumer SoftwareIndustries

1,001-5,000Employees

Benefits

Opportunity to revolutionize transportation in cities around the world with the leader in urban micro-mobility solutions

Scale with a rapidly growing organization, with significant opportunity for growth

Play a role in the transformation of urban mobility and sustainability

Work with a team of successful, fun and motivated people

Competitive salary and benefits

Risks

Competition from Bolt Technology's U.S. expansion may impact Lime's market share.

Uber's 'One Less Car' trial includes competitors, potentially diluting Lime's customer base.

Regulatory challenges in new markets like Vancouver could delay Lime's expansion plans.

Differentiation

Lime is the world's largest shared electric vehicle company, leading in micromobility.

Lime's computer vision platform enhances safety with advanced sidewalk detection technology.

LimeGlider offers a unique seated electric vehicle experience, blending bike comfort with scooter ease.

Upsides

Lime's partnership with Vancouver strengthens its position in the Canadian micromobility market.

Collaboration with Uber's 'One Less Car' trial could expand Lime's user base significantly.

New e-bikes with throttle in Seattle improve user experience on hilly terrains.

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