Operations Analyst, Global Service Center

Employment Type: Full-Time Location Type: Remote Salary: Not Specified

About Deel

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why Deel?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Summary of the Role

As an Operations Analyst, Global Service Center, you will be responsible for managing and optimizing our operational workflows, ensuring accuracy and compliance in processing tasks. You will analyze data, identify areas for improvement, and implement solutions that drive operational excellence. Your work will directly support Deel’s mission to simplify global hiring and payments, making it easier for businesses to hire and manage talent worldwide.

Responsibilities

• Help our mid-sized customers quickly onboard to the Deel platform, serving as their primary point of contact and support during the set-up phase.
• Be an expert user of the Deel platform to train customers and provide credible support on features and functionality.
• Solve customer problems and execute operations as required during the onboarding stage.
• Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience.
• Suggest ideas for optimizing customer onboarding workflows through process improvements and product automation.

Qualifications

• Flawless English (min. C1).
• At least 1 year of experience in Customer Onboarding or Customer Support.
• You love supporting customers, solving their problems, and executing relevant operations.
• High attention to detail and can design an organized, effective onboarding plan and schedule for clients.
• Willingness to work different shifts (potentially weekends or night shifts).
• Driven, think on your feet, and thrive in a fast-paced, challenging environment.
• Confidence in communicating with people at all levels both externally and within the organization.

Bonus Points

• Experience working with clients and team members from multiple countries and across multiple time zones.
• Experience working on a remote team.
• Experience working at [Company Name - Not Specified]