[Remote] Operations Analyst, Global Service Center at Deel

Abu Dhabi, Abu Dhabi, United Arab Emirates

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, HR Tech, SaaSIndustries

Requirements

Flawless English (min. C1)
At least 1 year experience in a Customer Onboarding or Customer Support
Love supporting customers, solving their problems and executing relevant operations
High attention to detail and can design an organized, effective onboarding plan and schedule for clients
Willingness to work different shifts (potentially weekends or night shifts)
Driven, think on your feet, and thrive in a fast-paced, challenging environment
Confidence in communicating with people at all levels both externally and within the organization
Bonus points if you
Have experience working with clients and team members from multiple countries and across multiple time zones
Have experience working on a remote team
Have experience working at a high growth start-up or scale-up

Responsibilities

Help our mid sized customers quickly onboard to the Deel platform, serving as their primary point of contact and support during the set up phase
Be an expert user of the Deel platform to train customers and provide credible support on features and functionality
Solve customer problems, and execute operations as required during the onboarding stage
Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
Suggest ideas for optimizing customer onboarding workflows through process improvements and product automation

Skills

HRIS

Payroll

Compliance

Data Analysis

Operations

SaaS

Global Payroll

Performance Management

Deel

HR platform for managing global workforces

About Deel

Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$660.4MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Stock Options

Risks

Rapid expansion may lead to integration challenges and cultural misalignment.

Exclusion from Rippling's tender offer could affect Deel's talent acquisition.

Zellis' AI-powered platform may intensify competition in the UK and Ireland.

Differentiation

Deel integrates contracts, payments, and taxes into a single interface.

Deel offers comprehensive HR solutions for managing international workforces.

Deel's platform supports local payroll processing and compliance monitoring.

Upsides

Deel's acquisition of Assemble enhances its HR platform capabilities.

Partnership with dLocal expands Deel's reach to 15 new countries.

Deel's $650 million funding highlights strong market position and growth potential.

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