Onsite Technical Support & Sales Representative at Allurion

Orlando, Florida, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Technology, Customer ServiceIndustries

Requirements

Highschool Diploma (or equivalent)
Strong knowledge of software troubleshooting techniques
Ability to achieve sales and customer experience goals and objectives (sales activity goals must be met)
Competence to retain knowledge and solve customer concerns through memorization of product offerings and customer information
Strong attention to detail while multitasking with speed and accuracy
Excellent phone etiquette and communication skills
Flexibility to adapt to the needs of the customer, the business, and your team
Display commitment through a reliable track record of attendance and performance
Computer literacy and ability to type 25-35 words per minute and learn call center software
A passing hiring assessment (soft skill scenario modeling and product knowledge)
Existing knowledge of multiple hardware platforms and operating systems, or willingness to learn (including Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications)
Ability to work onsite in a call center environment (4-8 hours daily at a computer, high noise levels, using headset 90% of the time); not remote

Responsibilities

Evaluate and troubleshoot customer concerns
Identify technical issues and deploy solutions with efficient, clear, courteous, and accurate communication
Utilize call center technology to solution, input, track, and report customer issues
Meet goals and grow from feedback and coaching
Sell Asurion smart home and other products on every call
Escalate calls appropriately when needed
Demonstrate integrity in serving, solving, and selling by listening to customer needs, providing accurate information, and aligning with Asurion's values

Skills

Technical Support

Troubleshooting

Customer Service

Sales

Call Center Technology

Allurion

Non-surgical weight loss balloon solutions

About Allurion

Allurion focuses on managing obesity through its unique weight loss solution. The Allurion Balloon is a non-surgical weight loss balloon that can be placed and removed without the need for surgery, endoscopy, or anesthesia. This product is part of the Allurion Program, which includes digital tools like the Allurion Mobile App, Allurion Insights for clinicians, and connected devices such as a scale and health tracker. This combination allows patients and healthcare providers to effectively monitor and manage weight loss. Allurion differentiates itself from competitors by offering a comprehensive program that integrates both the balloon and digital health tools, providing ongoing support for users. The company's goal is to help individuals struggling with obesity achieve sustainable weight loss in a safe and effective manner.

Natick, MassachusettsHeadquarters

2009Year Founded

$112.4MTotal Funding

POST_IPO_EQUITYCompany Stage

Consumer Software, HealthcareIndustries

201-500Employees

Benefits

Paid Vacation

Remote Work Options

Phone/Internet Stipend

Professional Development Budget

Risks

Allurion Balloon lacks U.S. approval, limiting market expansion and revenue potential.

Reliance on digital tools faces competition from evolving technology and digital health solutions.

Debt financing reliance poses risks if revenue growth doesn't meet expectations.

Differentiation

Allurion Balloon offers non-surgical weight loss without endoscopy or anesthesia.

Comprehensive digital tools support weight loss, enhancing patient and provider engagement.

Global market reach with innovative, non-invasive obesity management solutions.

Upsides

$48M financing reduces interest expenses, extends debt maturity, and boosts financial stability.

Launch of Virtual Care Suite in the U.S. strengthens market presence and support.

Experienced executives like Keith Johns enhance leadership and international strategies.

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