OnSite Specialist - Chapel Hill, NC at Stryker

Chapel Hill, North Carolina, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

High school diploma or high school equivalent degree
0+ years of experience in customer service or technical assistance roles
Ability to lift up to 50 lbs occasionally, move up to 20 lbs continuously, and perform tasks requiring standing, walking, visual acuity, color vision, and manual dexterity daily
Strong communication, time management, and critical thinking skills
Proficiency in Microsoft Office
Ability to obtain HSPA certification within 6 months of hire (with annual renewal)
Preferred Qualifications
Associate or bachelor’s degree, or relevant medical certifications
Experience in operating rooms or with surgical equipment
Experience in Sterile Processing (HSPA/CRCST certification preferred)

Responsibilities

Facilitate the use of Stryker Endoscopy equipment in coordination with the OnSite Specialists team, surgical teams, Sterile Processing teams, and biomedical teams, while maintaining OnSite Operations standards and expectations
Ensure Stryker Endoscopy equipment is properly prepared, fully operational, and compliant with standards to enable safe and efficient surgical procedures
Proactively identify the needs of surgical teams and address equipment issues promptly and effectively
Troubleshoot and repair surgical devices to maintain peak performance
Maintain up-to-date product knowledge through Stryker training and communicate key insights to clinical teams
Document and communicate data to contribute to ongoing improvement efforts
Adhere to all safety guidelines and regulatory standards, including HIPAA and patient privacy requirements
Meet work schedule to ensure consistent surgical coverage as required by the medical facility
Clean, inspect, and assemble surgical instruments in preparation for sterilization in the Sterile Processing Department

Skills

Key technologies and capabilities for this role

Customer ServiceTechnical AssistanceEndoscopy EquipmentSurgical Equipment MaintenanceTroubleshootingDevice RepairMicrosoft OfficeSterile ProcessingHSPA Certification

Questions & Answers

Common questions about this position

What is the work arrangement or location for this role?

The position is field-based and onsite in Chapel Hill, NC, requiring you to assist in the operating room and meet the medical facility's surgical coverage schedule.

What are the required qualifications for this position?

You need a high school diploma or equivalent, 0+ years of experience in customer service or technical assistance, ability to lift up to 50 lbs occasionally, proficiency in Microsoft Office, strong communication, time management, and critical thinking skills, and the ability to obtain HSPA certification within 6 months.

What preferred qualifications would make me stand out?

Preferred qualifications include an associate or bachelor’s degree or relevant medical certifications, experience in operating rooms or with surgical equipment, and experience in Sterile Processing with HSPA/CRCST certification.

Is there any travel required for this role?

Yes, the role involves 10% travel.

What is the salary or compensation for this position?

This information is not specified in the job description.

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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