Shift5

Onsite Installer

North America

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Payment Processing, Retail TechnologyIndustries

Requirements

Candidates should possess a high school diploma or equivalent, a technician background dealing with network/computer troubleshooting or installation, a good driving record, willingness to travel on short notice, the ability to work well with hand tools, the ability to lift and carry up to 50 pounds, demonstrated proficiency in software such as Microsoft Office Suite and Google Docs, a friendly, enthusiastic, and outgoing demeanor, the ability to learn and retain new information and concepts quickly, the ability to follow directions and strong follow up, proven good judgment and proactive decision-making skills, and the ability to adapt to change.

Responsibilities

The Onsite Installer will complete full integration of Point-of-Sale systems and peripherals at merchant locations, coordinating with merchants and an Installation Coordinator to ensure all requirements are met. They will perform site surveys and network troubleshooting, repair or replace network cabling, test hardware, software, and credit card processing, provide documentation and photos of work performed, train clients on POS ecosystems, acquire an in-depth understanding of the merchant processing industry, track expenses and submit monthly expense reports, provide installation and feedback on new software/hardware during beta testing, manage inventory of equipment and requisition, and participate in recurring training of the Shift4 product suite. Additionally, they are expected to work flexible hours including on call, early mornings, late nights, and weekends, practice safe driving habits, and have reliable transportation, communicating effectively via phone, emails, and work orders, and potentially travel for extended periods outside of their local area.

Skills

Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
POS Systems
Customer Service
Communication Skills
Documentation
Inventory Management
Installation and Configuration
Training

Shift5

Observability platform for operational technology

About Shift5

Shift5 offers an observability platform that focuses on cybersecurity and data analytics for operational technology (OT) in defense and transportation sectors. The platform collects and analyzes data from onboard systems, such as buses and weapon systems, and is protocol-agnostic, allowing it to adapt to various data communication protocols. By providing real-time insights, Shift5 helps clients improve safety, maintenance scheduling, and threat detection. The company's goal is to enable better decision-making to enhance the reliability and performance of their fleets.

Key Metrics

Kansas City, MissouriHeadquarters
2019Year Founded
$104.1MTotal Funding
SERIES_BCompany Stage
Data & Analytics, CybersecurityIndustries
51-200Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
401(k) Retirement Plan
401(k) Company Match
Employer-paid Life and Disability Insurance

Risks

Emerging OT cybersecurity startups could threaten Shift5's market share.
Rapid evolution of cyber threats may outpace Shift5's technological capabilities.
Economic downturns could lead to reduced budgets for cybersecurity solutions.

Differentiation

Shift5 offers a protocol-agnostic platform adaptable to any data communication protocol.
The company provides real-time, data-driven insights for defense and transportation sectors.
Shift5's platform enhances safety, availability, and resilience of operational technology assets.

Upsides

Growing demand for cybersecurity in transportation due to rising cyber threats.
Increased interest in predictive maintenance technologies to reduce costs and improve reliability.
U.S. Department of Defense's focus on cybersecurity presents opportunities for Shift5.

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