Online Manager at Ada

Reading, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, GroceryIndustries

Requirements

Experience managing or supervising in a retail or logistics environment
Strong organisational and planning skills
A passion for leading teams and delivering great service
Confidence using technology and data to drive performance
Flexibility to work a range of shifts, including early mornings, evenings, and weekends
Customer-focused with understanding of convenience and reliability in online shopping
Operationally strong in managing logistics, order fulfilment, and delivery schedules in a fast-paced environment
Tech-savvy and comfortable using systems and data to track performance, manage capacity, and solve problems
Leadership skills to lead by example, support team, and create a culture of accountability and service excellence
Detail-oriented to ensure accuracy, freshness, and quality in every order
Adaptable and able to thrive in a dynamic environment to meet changing customer demand

Responsibilities

Lead the store’s online shopping operation to ensure customers receive fast, accurate, and friendly service for home delivery or click & collect
Oversee the picking, packing, and dispatching of online orders, ensuring every item meets quality standards and every delivery is on time
Manage a team of personal shoppers and delivery drivers, keeping them motivated, well-organised, and focused on delivering a brilliant customer experience
Use data and insight to manage volume, improve efficiency, and respond to customer feedback

Skills

Team Management

Order Fulfilment

Logistics

Data Analysis

Customer Service

Retail Operations

Shift Scheduling

Performance Tracking

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.

Rapid AI advancements require continuous updates, straining Ada's resources.

Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.

The company offers a subscription-based model ensuring steady revenue and client engagement.

Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.

Partnerships with platforms like Zendesk enhance Ada's integration capabilities.

Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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