Onboarding Specialist

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

EducationIndustries

Requirements

Candidates are required to possess a Bachelor’s degree and demonstrate strong analytical skills with a data-driven approach to decision-making, excellent interpersonal and communication skills, a solution-oriented mindset, and a commitment to the mission of Campus. Familiarity with Microsoft Excel and spreadsheets is considered a nice-to-have.

Responsibilities

The Onboarding Specialist will provide proactive outreach by identifying and contacting students at risk of not enrolling or who have dropped out, utilizing phone calls, emails, and SMS to address their concerns and offer support. They will coordinate a seamless onboarding experience for new and re-enrolling students, providing ongoing support, guidance on academic resources, and fostering relationships with students. Additionally, the specialist will track and analyze student data to identify trends and at-risk populations, maintaining accurate records in the CRM system, and acting as their primary point of contact during the onboarding process.

Skills

Student Engagement

Proactive Outreach

Communication (Phone, Email, SMS)

Support and Counseling

Program Coordination

Campus

Online community college offering accessible education

About Campus

Campus is an online community college that provides high-quality education by employing professors from top universities. It offers a combination of live classes and office hours for direct interaction with instructors, along with support services like free tutoring and career assistance. What makes Campus unique is its focus on accessibility, with a simple application process that doesn't require test scores and additional resources like free laptops and Wi-Fi for students in need. The goal of Campus is to remove barriers to education and ensure that all students have the support they need to succeed.

North Highlands, CaliforniaHeadquarters

2021Year Founded

$50.6MTotal Funding

SERIES_ACompany Stage

EducationIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

401(k) Company Match

Company Equity

Risks

Competition from traditional universities offering online courses threatens Campus's market share.

AI-driven personalized learning platforms may surpass Campus's customization capabilities.

Economic downturns could reduce enrollment as students prioritize employment over education.

Differentiation

Campus employs professors from top universities, ensuring premium education quality.

The institution offers live classes and office hours for direct student-professor interaction.

Campus provides free laptops and Wi-Fi, removing barriers to online education access.

Upsides

Increased demand for online education boosts Campus's growth potential.

Partnerships with traditional universities can enhance Campus's credibility and reach.

Focus on mental health aligns with Campus's 24/7 wellness services, offering a competitive edge.

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