Requirements

Candidates must live in the United States, possess a Bachelor's degree from a four-year college or university, or an equivalent combination of education and experience, and have 0-2 years of successful experience in Help Desk, customer service, or technical support jobs. Strong verbal and written communication and listening skills are required, along with the ability to adjust messages and explain technical concepts appropriately to their audiences. The ideal candidate will possess a passion for higher education, outstanding organizational skills, keen attention to detail, and the ability to successfully manage support requests to completion. Must have a working knowledge of Microsoft Office, experience with Salesforce, Acuity Scheduling, and Google Suite, and be a quick learner in order to understand new technology.