Onboarding QC Specialist

New York, New York, United States

Apply with AI Apply

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Technology, FintechIndustries

Requirements

Candidates should be highly motivated self-starters comfortable working in a high-risk environment, enjoy solving complex problems, and be able to work efficiently and independently. They should have experience working autonomously on both queue- and project-based work, demonstrate an emphasis on quality, accuracy, and detailed documentation, and possess superb written communication skills. A desire to improve processes and products, curiosity about the US banking system, startups, and e-commerce companies, and the ability to balance crafting feedback are also required.

Responsibilities

The Onboarding QC Specialist will perform regular QC assessments for the Onboarding team to ensure compliance with policies and procedures. They will maintain knowledge of Onboarding team processes, contribute to quality-related projects, and provide feedback and recommendations for performance improvement. The role involves contributing to QC reporting, assisting in maintaining QC procedures and documentation, and monitoring QC data to identify trends and areas for improvement.

Skills

Quality Control

Process Documentation

Training Resources

Data Analysis

Feedback Delivery

Compliance Monitoring

Trend Identification

Process Improvement

Mercury

Banking services for startups and founders

About Mercury

Mercury provides banking services specifically designed for startups, regardless of their size or stage of development. Their offerings include free checking and savings accounts, debit and credit cards, and options for domestic and international wire transfers, as well as treasury and venture debt services. The platform is user-friendly, allowing founders to manage their finances with ease. What sets Mercury apart from traditional banks is its focus on the startup community, offering programs that connect founders with valuable resources and advice to help them succeed. The goal of Mercury is to empower startups by providing them with the financial tools and support they need to grow and thrive.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$146.8MTotal Funding

DEBTCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health, dental, & vision

Custom equipment setup

401(K) matching

12+ weeks paid parental leave

Book budget

Wellness benefits

Grocery budget

Paid lunch

Personalized callsign

Unlimited vacation policy (with mandatory minimum)

Risks

Mercury's decision to stop serving certain countries may lead to customer loss.

Integration challenges from the Teal acquisition could disrupt services.

Expansion into consumer banking might divert focus from core startup services.

Differentiation

Mercury offers both business and personal banking services, unlike many fintech competitors.

The company provides integrated financial management tools, enhancing startup operational efficiency.

Mercury's Raise program connects startups with investors, mentors, and other founders.

Upsides

Mercury secured a $100 million credit warehouse to expand its credit card business.

The acquisition of Teal enhances Mercury's financial management offerings for startups.

Mercury Personal expands market reach by attracting tech-savvy individuals.

Land your dream remote job 3x faster with AI

Try Jobo Free