Senior Customer Onboarding Specialist, Enterprise (West)
EvenUpSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Experience Platforms, Software as a Service (SaaS), Self-care industryIndustries
Requirements
Candidates should possess extensive experience managing enterprise-scale onboarding programs, demonstrating leadership skills and the ability to oversee execution while contributing to strategic development. Strong experience with multi-location enterprises, franchises, and private equity-backed organizations is required, along with the capacity to design and refine onboarding processes tailored to complex customer needs.
Responsibilities
As an Onboarding Manager, Enterprise, you will lead a team of approximately 5-7 Enterprise Onboarding Specialists, ensuring the seamless onboarding of large, complex customers. This includes overseeing the execution of onboarding plans, partnering with OSs to provide a high-touch, consultative experience, and designing scalable processes that differentiate enterprise onboarding from smaller customer segments. You will also be responsible for managing and developing your team through regular feedback, performance reviews, and coaching, fostering a culture of ownership and adaptability.
Skills
Enterprise onboarding
Customer experience management
Team leadership
Process design
Strategic planning
Client relationship management
Boulevard
Business management platform for beauty services
About Boulevard
Boulevard provides a business management platform specifically designed for service-based businesses in the beauty and wellness industry. The platform includes tools for booking appointments, managing inventory, and enhancing customer interactions through features like customizable intake forms, two-way messaging, self-check-in, and automated arrival alerts. It allows businesses to create detailed client profiles that track past visits and purchases, enabling personalized service and stronger client relationships. Boulevard's one-tap tipping feature encourages upsells and pre-bookings, while its Software as a Service (SaaS) model charges clients a subscription fee for access. The platform is recognized for its user-friendly design and effectiveness in improving operational efficiency, setting it apart from competitors.
Key Metrics
West Hollywood, CaliforniaHeadquarters
2016Year Founded
$105.1MTotal Funding
SERIES_CCompany Stage
Consumer Software, Enterprise SoftwareIndustries
201-500Employees