Senior Enterprise Implementation Manager

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not Provided

Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.

This role is critical to client retention, long-term value, and strategic growth for Arcadia. A Senior Enterprise Implementation Manager (Sr. EIM) is a strategic program leader with primary accountability for successful implementations to high-priority clients. The Sr. EIM plays a critical role in managing complex client initiatives, while aligning strategic requirements and implementation execution, driving adoption, and ensuring long-term success through the lifecycle of the engagement. Sr. EIMs operate at the intersection of healthcare, data, and technology, navigating complex data ecosystems, engaging stakeholders across all client areas, translating technical capabilities into strategic business outcomes.

What Success Looks Like

In 3 Months:

• Successfully complete new hire onboarding and achieve Arcadia Core Platform Certification.
• Participate in structured training sessions with senior EIMs and Arcadia leaders.
• Assume responsibility for specific client components, such as owning client integration workstreams.

In 6 Months:

• Independently oversee multiple client workstreams including but not limited too; data integration, user enablement, application configuration(s), alignment with implementation goals and timelines.
• Facilitates project deliverables, stakeholder governance, risk management, and milestone tracking.
• Establish and maintain trusted relationships with client stakeholders.
• Communicate clearly and effectively, instructing cohesive value realization through understanding the client’s unique needs, de-escalates challenges at every level, and stays informed around customer dynamics and organizational settings.
• Manage relationships across all levels, including executive stakeholders, through difficult conversations, driving key narratives, and ensures alignment by reducing misaligned messaging.

In 12 Months:

• Successfully leading high-priority and large-scale implementations with multifaceted data complexities, driving platform adoption and usage, while working with multiple stakeholders.

Requirements

• Not Provided

Responsibilities

• Managing complex client initiatives.
• Aligning strategic requirements and implementation execution.
• Driving adoption of the Arcadia platform.
• Ensuring long-term success through the lifecycle of the engagement.
• Navigating complex data ecosystems.
• Engaging stakeholders across all client areas.
• Translating technical capabilities into strategic business outcomes.
• Leading high-priority and large-scale implementations.
• Driving platform adoption and usage.
• Working with multiple stakeholders.
• Communicating clearly and effectively with stakeholders.
• Facilitating project deliverables, stakeholder governance, risk management, and milestone tracking.
• Establishing and maintaining trusted relationships with client stakeholders.

Application Instructions

• Not Provided