Wander

Onboarding Coordinator

South Africa

Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Hospitality, TravelIndustries

General Information

Location Type: Remote Employment Type: FullTime Job Title: Onboarding Coordinator

Job Description

As an Onboarding Coordinator, you will play a crucial role in the seamless integration of new properties onto our platform. Your primary responsibility will be to oversee all administrative tasks involved in the onboarding process, ensuring that each property is ready for launch and that property owners are fully supported throughout the transition.

Key Responsibilities

  • Coordinate Consultation Calls: Schedule consultation calls with property owners and internal team members to discuss the onboarding process, gather necessary information, and address any questions or concerns prior to launch. Take detailed minutes during initial onboarding calls, documenting action items, decisions, and next steps.
  • Owner Follow-Up: Maintain written communication with property owners to address any outstanding issues or open items, providing regular updates on the progress of their property's onboarding.
  • Collect Property Information: Ensure all relevant property details are gathered including documentation, permits, utility account credentials, relevant contact information, and any other required information for a successful transition.
  • Timeline Management: Track all associated dates for properties, including home setup, marketing, operational launch, and vendor onboarding, to ensure timely progress and adherence to deadlines.
  • Calendar Management: Work with the Concierge Team to transfer existing bookings from property owners' calendars into our platform (Wander.OS), ensuring accurate and up-to-date scheduling for each property.
  • Supporting Onboarding Process: Provide comprehensive support throughout the onboarding process, addressing any issues or concerns that arise and offering guidance and assistance to property owners as needed.

Qualifications

  • Previous experience in project management, property management, or related administrative roles.
  • Strong organizational skills with meticulous attention to detail.
  • Excellent communication and interpersonal abilities, with a customer-centric approach.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Proficiency in Google suite.
  • Ability to work independently as well as part of a collaborative team.

Note

This job description is intended to outline the general nature and level of work being performed by employees within this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Additional tasks may be assigned as deemed appropriate by management.

Skills

Project Management
Property Management
Administrative Support
Organizational Skills
Communication
Calendar Management
Timeline Management
Customer Support

Wander

Vacation home rentals with hotel amenities

About Wander

Wander.com offers vacation home rentals that come with hotel-grade amenities, catering to a wide range of travelers from casual vacationers to frequent visitors. The platform allows users to browse and book vacation homes through the Wander app, which features a diverse portfolio of properties in various scenic locations. Each rental is designed to provide an enhanced experience, including modern workstations, top-tier cleaning services, and 24/7 concierge support. What sets Wander apart from traditional vacation rental services is its focus on combining the comfort of a home with luxury hotel-like features. The company's goal is to create a relaxing and thoughtful vacation experience for its users, as evidenced by the positive feedback from over 212,603 app users who appreciate the service.

Austin, TexasHeadquarters
2011Year Founded
$31.1MTotal Funding
DEBTCompany Stage
Consumer Software, Consumer GoodsIndustries
51-200Employees

Benefits

Flexible Work Hours
Remote Work Options
Paid Vacation

Risks

High competition from startups using social media to capture market share.
Over-reliance on luxury market segment vulnerable to economic downturns.
Challenges in maintaining consistent standards across diverse property locations.

Differentiation

Wander offers hotel-grade amenities in vacation rentals, setting it apart from competitors.
The company integrates smart mattresses for personalized sleep experiences, enhancing guest satisfaction.
Wander's diverse property portfolio includes unique locations like Yellowstone Valley and Kauai Cliffs.

Upsides

$100M credit facility from Credit Suisse supports expansion and service enhancement.
Partnership with Once Upon A Coconut attracts health-conscious travelers with sustainable refreshments.
Social media marketing on TikTok and Instagram increases brand visibility among younger demographics.

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