Onboarding Coordinator

South Africa

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, TravelIndustries

Requirements

Candidates should have previous experience in project management, property management, or related administrative roles. Strong organizational skills with meticulous attention to detail, excellent communication and interpersonal abilities with a customer-centric approach, and the ability to multitask and prioritize effectively in a fast-paced environment are required. Proficiency in Google Suite and the ability to work independently as well as part of a collaborative team are also necessary.

Responsibilities

The Onboarding Coordinator will coordinate consultation calls with property owners and internal team members, taking detailed minutes during initial calls. They will maintain written communication with property owners to address outstanding issues and provide regular updates. The role involves collecting all relevant property details, tracking all associated dates for properties to ensure timely progress, and working with the Concierge Team to transfer existing bookings into the platform. Additionally, the coordinator will provide comprehensive support throughout the onboarding process, addressing any issues or concerns that arise and offering guidance to property owners.

Skills

Project Management

Property Management

Administrative Support

Organizational Skills

Communication

Calendar Management

Timeline Management

Customer Support

Wander

Vacation home rentals with hotel amenities

About Wander

Wander.com offers vacation home rentals that come with hotel-grade amenities, catering to a wide range of travelers from casual vacationers to frequent visitors. The platform allows users to browse and book vacation homes through the Wander app, which features a diverse portfolio of properties in various scenic locations. Each rental is designed to provide an enhanced experience, including modern workstations, top-tier cleaning services, and 24/7 concierge support. What sets Wander apart from traditional vacation rental services is its focus on combining the comfort of a home with luxury hotel-like features. The company's goal is to create a relaxing and thoughtful vacation experience for its users, as evidenced by the positive feedback from over 212,603 app users who appreciate the service.

Austin, TexasHeadquarters

2011Year Founded

$31.1MTotal Funding

DEBTCompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Benefits

Flexible Work Hours

Remote Work Options

Paid Vacation

Risks

High competition from startups using social media to capture market share.

Over-reliance on luxury market segment vulnerable to economic downturns.

Challenges in maintaining consistent standards across diverse property locations.

Differentiation

Wander offers hotel-grade amenities in vacation rentals, setting it apart from competitors.

The company integrates smart mattresses for personalized sleep experiences, enhancing guest satisfaction.

Wander's diverse property portfolio includes unique locations like Yellowstone Valley and Kauai Cliffs.

Upsides

$100M credit facility from Credit Suisse supports expansion and service enhancement.

Partnership with Once Upon A Coconut attracts health-conscious travelers with sustainable refreshments.

Social media marketing on TikTok and Instagram increases brand visibility among younger demographics.

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