[Remote] Onboarding Specialist at Roo

Remote

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Veterinary Healthcare, Healthtech, Staffing MarketplaceIndustries

Requirements

2+ years in onboarding, customer success, client enablement, or operations within a tech-enabled or marketplace business
Strong communicator skilled at simplifying complex information for diverse audiences (hospital teams, veterinary professionals)
Prior experience in veterinary management (Practice/Hospital manager), healthcare, or B2B SaaS environments preferred
Highly organized with excellent follow-through and attention to detail
Ability to translate complex information into straightforward instruction
Comfortable working across multiple systems (CRM, ticketing, analytics) and managing numerous concurrent onboarding tracks
Collaborative and proactive, eager to problem-solve, coordinate across teams, and continuously refine processes

Responsibilities

Serve as the first point of contact for new hospitals and veterinarians joining Roo, ensuring both groups have a seamless, high-touch onboarding experience
Guide new users through account setup, platform orientation, and best practices tailored to their specific workflows and goals
Collaborate closely with the Business Development and Account Management teams to ensure smooth handoffs and early engagement success on both sides of the marketplace
Track onboarding milestones for hospitals and vets, identifying and addressing activation blockers proactively
Partner cross-functionally with Product, Marketing, and Hospital Success teams to improve onboarding processes, content, and enablement tools
Gather feedback and insights from new users to inform continuous improvement of Roo’s activation experience
Represent Roo’s values of responsiveness, empathy, and excellence in every interaction, ensuring a best-in-class first impression

Skills

Key technologies and capabilities for this role

Customer OnboardingUser ActivationAccount SetupPlatform OrientationCustomer SupportProcess ImprovementCross-Functional CollaborationCRMVeterinary Staffing

Questions & Answers

Common questions about this position

Is this role remote or does it require travel?

The role has a 0% travel requirement, except for optional attendance at annual company events, suggesting it is likely remote or flexible.

What are the main responsibilities of the Onboarding Specialist?

Responsibilities include serving as the first point of contact for new hospitals and veterinarians, guiding them through account setup and platform orientation, tracking onboarding milestones, collaborating cross-functionally, and gathering user feedback.

What company values should I embody in this role?

Roo’s values of responsiveness, empathy, and excellence should be represented in every interaction to ensure a best-in-class first impression.

What salary or compensation does this role offer?

This information is not specified in the job description.

What makes a strong candidate for the Onboarding Specialist position?

A strong candidate excels in collaborative environments, has experience guiding users through onboarding, proactively solves problems, and demonstrates responsiveness, empathy, and excellence in customer interactions.

Roo

Job matching platform for veterinary professionals

About Roo

Roo.vet is a job search platform tailored for veterinary professionals, connecting them with animal hospitals and clinics. It allows veterinarians and veterinary technicians to work shifts at various locations, helping them find the right job fit through real-world trials. This approach addresses the challenge of job matching in the veterinary industry, which is growing due to increased pet ownership. Roo.vet also provides resources for relief vets, ensuring they are informed about their responsibilities as independent contractors.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$16.1MTotal Funding

LATE_VCCompany Stage

Consulting, HealthcareIndustries

201-500Employees

Risks

Increased competition could dilute Roo's market share with lower fees or more features.

Leadership transition to a new CEO might disrupt operations or alienate users.

Rising operational costs in San Francisco could impact Roo's profitability.

Differentiation

Roo offers a unique trial-based job matching service for veterinary professionals.

The platform provides resources for relief vets, including tax and legal guidance.

Roo combines job search convenience with real-world job trials for better satisfaction.

Upsides

Roo surpassed 4,000 veterinary professionals and 100,000 employment opportunities by June 2023.

The gig economy's growth aligns with Roo's freelance opportunities for veterinary professionals.

Roo's new funding of $10,999,999 will aid in aggressive expansion and product development.

Land your dream remote job 3x faster with AI

Try Jobo Free