Omni Experience Supervisor at BJ's Wholesale Club

Goodlettsville, Tennessee, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Strong business acumen with strategic thinking and sound decision-making using business data
Ability to lead through change, model leadership competencies, and champion business growth
Effective communication skills to provide teams with necessary information for success
Skills in building high-performing teams through collaboration, honest direction, follow-up, and feedback
Capability to deliver results by setting clear expectations, utilizing follow-up, and ensuring accountability
Experience in teaching, coaching, and leading through club-level training processes
Commitment to driving team member engagement, development, ethical decision-making, and addressing concerns
Embrace inclusion, diversity, collaboration, respect, and recognition of team member success
Dedication to service excellence, setting service standards, and resolving member concerns
Daily commitment to GOLD Member Standards (Greet, Anticipate, Appreciate - GAA) and club standards (Fast, Friendly, Full, Fresh, Clean; Grand Opening Look)

Work closely with the Assistant Club Manager to provide leadership and direction within the club
Drive club performance, particularly for directly managed departments
Perform all OMNI functions and lead Omni team members
Establish operational efficiencies, maintain policies and procedures, and deliver outstanding member experience
Administer all digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club
Support team member engagement, application of policies, procedures, and compliance across areas of responsibility
Ensure a safe and positive environment for team members and members
Lead teams to deliver GOLD club standards daily, including maintaining a clean and organized club