Office Service Associate at Williams

Palo Alto, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal, Banking, CorporateIndustries

Requirements

High school diploma or equivalent
Minimum 1 years’ office services experience preferably in a legal, banking or large corporate environment
Skilled in the use of mail, phone, email, digital reprographics and mail equipment
Familiar with general back office procedures to meet and maintain client satisfaction
Proven customer service skills to create, maintain and enhance customer relationships
Good written and verbal communication skills, including professional telephone and email etiquette
Attention to detail with good organizational skills
Ability to meet deadlines and complete all projects in a timely manner
Ability to handle sensitive and/or confidential documents and information
Able to make independent decisions that conform to business needs and policy
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
Must work well in a team environment
Must be able to interact effectively with multi-functional and diverse backgrounds
Ability to work in a fast-paced environment
Must be self-motivated with positive can-do attitude
Be able to lift up to 50 lbs. on a regular basis

Responsibilities

Utilize appropriate logs for all office services work
Ensure that job tickets are properly filled out before beginning work
Perform work in office services, primarily reprographics, mail and intake functions according to established procedures
Follow procedures to run jobs in proper order
Communicate with supervisor or client on job or deadline issues
Meet contracted deadlines for accepting, completing, and delivering all work
Troubleshoot basic equipment problems
Prioritize workflow
Perform Quality Assurance on own and work of others
Load machines with various paper, toner, supplies
Answer telephone, emails, and place service calls when needed
Interact with clients in person, over the phone or electronically
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner
May train new Office Services Associates

Skills

Key technologies and capabilities for this role

Customer ServiceMail ServicesReprographicsConciergeReceptionAudio VisualFacilities SupportPhone EtiquetteEmail EtiquetteProblem Solving

Questions & Answers

Common questions about this position

What is the pay for the Office Services Associate position?

The pay is $21.00 per hour.

What benefits are offered for this role?

Benefits include various health insurance options (Medical, Dental, Vision, Prescription Drug), 401k with employer match, PTO, life insurance, paid parental leave, short-term & long-term disability, flexible spending accounts, domestic partner coverage, commuter benefits, legal assistance, EAP, and additional perks.

Is this position remote or on-site?

This is an on-site position in the Palo Alto office, working Monday to Friday from 8:00 am to 5:00 pm.

What skills and qualifications are required for this job?

Requirements include a high school diploma or equivalent, minimum 1 year of office services experience preferably in legal, banking or corporate environments, proven customer service skills, good communication skills, attention to detail, ability to handle confidential information, problem-solving skills, and ability to work in a team and fast-paced environment.

What makes a strong candidate for the Office Services Associate role?

Strong candidates have at least 1 year of office services experience in legal, banking, or corporate settings, excellent customer service and communication skills, the ability to handle confidential information, work in a team, and thrive in a fast-paced environment while being self-motivated.