NPI Technical Program Manager at Serve Robotics

Penang, Malaysia

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Robotics, TechnologyIndustries

Requirements

Bachelor’s degree in Mechanical, Electrical, or Systems Engineering (or equivalent experience)
7+ years total experience in hardware or cross-functional engineering programs
5+ years in a program or project management role leading complex hardware products
3+ years hands-on with hardware development (e.g., PCBA, power systems, cameras, embedded systems)
Exceptional communication, negotiation, and leadership presence
Strong understanding of product development cycles (EVT/DVT/PVT), DFx, and manufacturing readiness
Comfort working with suppliers, vendors, and CM partners across Asia
Ability to drive decision-making with incomplete data and high ambiguity
Proficiency in tools like JIRA, Confluence, Smartsheet, or equivalent PM platforms
Master's degree in Mechanical, Electrical, or Systems Engineering (or equivalent experience) (standout)

Responsibilities

Own the NPI Lifecycle: Drive hardware programs from early development through EVT/DVT/PVT to ramp and sustaining. Act as the single-threaded owner ensuring efficient execution from prototype to production
Drive Global Execution: Coordinate across internal teams and manufacturing partners in Asia to align timelines, milestones, and production metrics—ensuring communication is clear, consistent, and actionable
Technical Issue Resolution: Partner with engineering and suppliers to investigate technical failures, perform root cause analysis, and implement corrective actions across modules and systems
Communicate Early & Often: Deliver transparent and concise updates on program risks, tradeoffs, dependencies, and progress to executive stakeholders
Connect Across Teams: Collaborate with mechanical, electrical, firmware, and test engineers to coordinate system design, integration, and validation efforts across our Asia based supply chain
Scale Sustainably: Support current product manufacturing and ensure lessons learned are rolled into future revisions and programs
Champion Accountability: Set clear expectations, drive follow-through, and help teams align on priorities and responsibilities throughout the development cycle

Skills

Key technologies and capabilities for this role

NPIEVTDVTPVTPower ElectronicsCamera ModulesEmbedded CommunicationHardware DevelopmentProgram ManagementManufacturingSupply Chain ManagementRobotics

Questions & Answers

Common questions about this position

Is this role remote or onsite?

The role is onsite.

What is the salary range for this position?

This information is not specified in the job description.

What key skills are needed for the NPI Technical Program Manager role?

The role requires experience leading hardware programs through the NPI lifecycle from design to mass production, coordinating with global manufacturing partners especially in Asia, technical issue resolution including root cause analysis, and cross-functional collaboration with engineering teams.

What is the company culture like at Serve Robotics?

The team is agile, diverse, and driven, with a collaborative and respectful approach to solving complicated dynamic problems. They consist of tech industry veterans in software, hardware, and design focused on real-world robotics solutions.

What makes a strong candidate for this role?

A strong candidate is highly motivated with NPI experience in hardware development, thrives in high-ambiguity environments, leads with influence, and understands the end-to-end lifecycle of complex hardware systems like power electronics and camera modules.

Serve Robotics

Autonomous delivery robots for food and retail

About Serve Robotics

Serve Robotics is changing the delivery industry with its self-driving robots that provide sustainable and efficient delivery solutions. Instead of using traditional vehicles, these lightweight, autonomous robots deliver small items like food and retail products, reducing carbon emissions and traffic congestion. The company operates on a delivery-as-a-service (DaaS) model, allowing businesses in the food and retail sectors to subscribe and pay based on their delivery needs. Serve Robotics aims to lead in the autonomous delivery market by offering eco-friendly solutions that enhance customer experience.

Redwood City, CaliforniaHeadquarters

2021Year Founded

$51.6MTotal Funding

POST_IPO_EQUITYCompany Stage

Food & Agriculture, Robotics & Automation, Consumer GoodsIndustries

51-200Employees