NOC Graduate Programme (Mexico) at Telnyx

Mexico

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Not SpecifiedCompensation

Internship, Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Telecommunications, TechnologyIndustries

Requirements

Recent graduate of computer science and computer network related studies with no previous work experience
Proficiency in English language (both written and spoken) strictly required
Experience or interest in Computer Networking/IoT
Strong customer-focus, interpersonal, and communication skills
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to assess problems and explain solutions
A drive for problem solving
Comprehension of problems and requirements, in order to find the best path for a solution
Independence to work remotely efficiently without constant direction

Responsibilities

Communicate effectively with international customers in English through calls, emails, and chats
Investigate call behavior by analyzing SIP and RTP traffic with Wireshark and internal tools to diagnose and resolve customer or vendor issues
Replicate API issues reported by customers using Postman and either solve or escalate to appropriate teams
Gain familiarity with Telnyx’s product suite (VoIP/SIP Trunking, Programmable Voice APIs, Wireless, Messaging APIs, AI Assistants, Mission Control Portal) to assist with configuration and setup inquiries
Improve customer self-service through better processes and documentation
Troubleshoot customer and vendor concerns quickly and efficiently to maintain high standards of professional customer service
Liaise with technical peers for resolution of escalated cases
Communicate with customers, partners, team members, and other teams within the organization
Use Claude Code, n8n, or other AI tools to automate tasks, create helpful bots, and find solutions faster

Skills

Key technologies and capabilities for this role

VoIPSIP TrunkingVoice APIsMessaging APIsWireless SIMsMission Control PortalProduct SupportEnglish

Questions & Answers

Common questions about this position

What is the salary or compensation for the NOC Graduate Programme?

This information is not specified in the job description.

Is the NOC Graduate Programme remote or does it require working from an office in Mexico?

This information is not specified in the job description.

What skills are required for the Product Support Engineer role in the Graduate Program?

Proficiency in English (written and spoken) is strictly required, along with skills in analyzing SIP and RTP traffic using Wireshark, replicating API issues with Postman, and familiarity with Telnyx products like VoIP/SIP Trunking and Messaging APIs. Recent graduates of computer science and computer network related studies with no previous work experience are targeted.

What is the company culture like at Telnyx for the Graduate Program?

The program emphasizes a learning-driven environment where curiosity, problem-solving, and teamwork are highly valued, with collaboration alongside senior engineers and support peers in a global team.

What makes a strong candidate for the NOC Graduate Programme?

Ideal candidates are recent graduates in computer science or computer network studies with no prior work experience, who are passionate, proficient in English, and eager to develop technical and communication skills in a hands-on support role.

Telnyx

Provides cloud-based communication services

About Telnyx

Telnyx provides communication services over the internet, focusing on voice, messaging, wireless, and fax services for businesses. Its self-service platform, the Mission Control Portal, allows clients to manage their communication needs, such as phone numbers and messaging, in one place. The company operates on a pay-as-you-go pricing model, charging clients based on their usage of services like voice calls and text messages. Telnyx stands out from competitors by owning its global IP network, which enhances service reliability and security. The company's goal is to deliver high-quality communication solutions that are both cost-effective and dependable for businesses of all sizes.

Chicago, IllinoisHeadquarters

2009Year Founded

$972.7KTotal Funding

SEEDCompany Stage

Enterprise Software, CybersecurityIndustries

201-500Employees

Benefits

Health Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Share Options

Risks

Breaches of anti-scam rules could harm Telnyx's reputation and finances.

Increased competition from AI-driven platforms may erode market share.

Past DDoS attacks highlight potential network security vulnerabilities.

Differentiation

Telnyx offers a cloud-agnostic IP network for carrier-grade communication services.

The Mission Control Portal provides a self-service platform for managing communication needs.

Telnyx's global IP network ensures high performance and control over services.

Upsides

Partnership with LivePerson enhances AI-driven customer engagement solutions.

Launch of Global Edge Router boosts network capabilities for enterprise clients.

Voice AI introduction positions Telnyx in the growing AI voice communications market.

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