8x8

National Account Manager

New York, New York, United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Position Overview

  • Location Type: [Not Specified]
  • Job Type: Full time
  • Salary: [Not Specified]

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth. Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

We are seeking an experienced and highly motivated Distribution Manager to lead and grow our strategic partnerships with our three primary distributors in the United States: Ingram Micro, TD Synnex, and ScanSource. This role is critical to the execution of our channel sales strategy and is directly accountable for driving quarter-over-quarter bookings growth and reseller recruitment through our distributor relationships.

You will serve as the primary liaison between our company and the distributors, ensuring alignment on sales targets, marketing initiatives, training programs, and partner enablement. This is a cross-functional role that requires collaboration with Sales, Marketing, Product, Finance, and Operations to optimize the performance of our two-tier channel.

Responsibilities

  • Relationship Management
    • Own and deepen strategic relationships with Ingram Micro, TD Synnex, and ScanSource.
    • Serve as the single point of contact for distributor partner managers, marketing teams, and inside sales groups.
    • Conduct regular business reviews (QBRs) with each distributor to evaluate performance and plan growth strategies.
  • Sales Enablement & Execution
    • Drive distributor-led sales motions that support pipeline development and bookings growth.
    • Develop and manage joint business plans and ensure consistent execution of go-to-market activities.
    • Analyze distributor sales performance and provide insights, forecasts, and action plans to maximize results.
  • Reseller Recruitment & Activation
    • Build and execute programs to recruit, onboard, and activate new resellers via distributor networks.
    • Track and report on new reseller acquisition and early-stage partner performance.
    • Collaborate with distributor partner recruitment teams to identify and target high-potential resellers.
  • Marketing & Demand Generation
    • Coordinate co-branded marketing campaigns, webinars, and events with distributor marketing teams.
    • Manage MDF (Market Development Funds) usage to ensure ROI and alignment with sales goals.
  • Training & Partner Enablement
    • Ensure distributor teams are properly trained on product offerings, value propositions, and sales tools.
    • Oversee enablement plans that drive product knowledge and sales readiness across the channel.
  • Operational Oversight
    • Work with internal operations teams to streamline pricing, order fulfillment, and reporting processes.
    • Monitor distributor compliance with contractual terms and SLAs.

Key Metrics of Success

  • Quarter-over-quarter growth in distributor-driven bookings.
  • Consistent recruitment and onboarding of new resellers via distributor programs.

Qualifications

  • 5+ years of experience in channel, distribution, or partner management in a SaaS or tech company.
  • Proven success managing large distributor relationships (e.g., Ingram Micro, TD Synnex, ScanSource).
  • Deep understanding of the two-tier distribution model and indirect sales motions.
  • Strong sales acumen and a track record of exceeding revenue goals.

Skills

Channel Sales
Distributor Relationship Management
Partner Enablement
Sales Strategy
Cross-functional Collaboration
Marketing Coordination
Training Program Development

8x8

Cloud communications and collaboration platform

About 8x8

8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.

Campbell, CaliforniaHeadquarters
1987Year Founded
$253.1MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise Software, CybersecurityIndustries
1,001-5,000Employees

Risks

Increased competition from emerging players like Five9.
Potential security vulnerabilities from third-party integrations.
Rapid technological advancements may outpace current offerings.

Differentiation

8x8 holds over 125 patents, showcasing its commitment to innovation.
Recognized as a leader in Unified Communications by Gartner for 13 consecutive years.
Offers a comprehensive platform unifying customer engagement and internal communications.

Upsides

AI-powered insights enhance decision-making and customer satisfaction.
Video engagement capabilities offer dynamic and personalized customer interactions.
Strong global presence with support in over 55 countries.

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