Named Accounts Manager at Gorgias

Toronto, Ontario, Canada

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$118,000 – $131,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Ecommerce, SaaSIndustries

Requirements

Manage a portfolio of 35-50 accounts, focusing on growth and retention
Work closely with Customer Success Manager (CSM) to identify and capitalize on expansion across Automate, Convert, and Voice products
Lead relationships with largest global customers across English, Portuguese, Spanish, and German-speaking regions
Demonstrate deep business acumen, adaptability, and leadership
Based in Toronto hub (relocation welcome)
Cultural fluency and intellectual rigor for international markets
Experience in enterprise account management, strategic planning, and high-stakes negotiations

Responsibilities

Own and expand relationships with top-tier enterprise and strategic customers across multiple markets
Develop and execute sophisticated account plans balancing retention, revenue growth, and executive alignment
Lead high-stakes commercial negotiations and influence multi-stakeholder decision-making
Translate complex customer objectives into actionable business outcomes through consultative partnership
Serve as ultimate point of accountability for named accounts, ensuring consistency, performance, and advocacy
Act as regional liaison and market specialist for English, Portuguese, Spanish, and German-speaking customers
Bring cultural intelligence to engagements, ensuring strategies resonate across markets
Provide internal teams with insights on regional trends, customer behavior, and competitive dynamics

Skills

Account Management

Sales

Customer Retention

Cross-Selling

Upselling

Enterprise Sales

ARR Growth

Multilingual Communication

Gorgias

AI-powered customer service for e-commerce

About Gorgias

Gorgias provides an AI-powered customer service solution tailored for Shopify stores in the e-commerce sector. Its main service automates the customer support process by sorting, prioritizing, and tagging customer inquiries, known as "tickets," as they arrive. This automation minimizes the need for manual ticket management, allowing businesses to save time and resources. Gorgias' AI can also deliver instant resolutions to customer issues, enhancing the efficiency of support operations. Additionally, the platform enables businesses to create detailed customer profiles that include order history, loyalty status, and reviews, which helps support teams offer personalized service. Gorgias operates on a subscription model, generating consistent revenue while helping businesses improve their customer service and reduce support workloads. The company caters to a diverse range of clients, from small businesses to large corporations, all within the competitive e-commerce landscape.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$98.6MTotal Funding

SERIES_CCompany Stage

Consumer Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Competitive salary

Health coverage

Generous equity package

Company offsites

Latest laptop

16-week parental leave

Catered meals

4 Weeks of vacation

Retirement benefits

Fully stocked kitchen

Risks

Increased competition from Zendesk and Freshdesk may impact Gorgias's market share.

Rapid expansion to 300 employees across 16 countries may cause operational inefficiencies.

Reliance on Shopify integration poses risks if Shopify changes policies or competes.

Differentiation

Gorgias offers AI-powered customer service tailored for ecommerce businesses.

The platform integrates seamlessly with Shopify, enhancing customer support efficiency.

Gorgias provides omnichannel support, including email, voice, SMS, and social media.

Upsides

Recent $29M funding will expand AI tools, automating 60% of customer support.

Gorgias serves over 15,000 ecommerce brands, including Steve Madden and Glossier.

The trend of hyper-personalization boosts demand for Gorgias's AI-driven solutions.

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