NAM-Lead Service Manager

Texas, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, Oil & GasIndustries

Requirements

A bachelor's degree in engineering from an accredited university or college, or a technical 2-year degree with 2+ years of experience is required. Candidates must have 2+ years of functional experience. Familiarity with project management tools like P6 (Primavera) and MS Project is necessary, along with experience in customer service agreements, time and material billing, and component repair.

Responsibilities

The Lead Service Manager will coordinate and oversee customer work, including sales, job design, execution, and follow-up. Responsibilities include planning jobs, providing instructions to crews, managing equipment, and directing service operators. The role involves ensuring flawless outage execution with a focus on safety and quality, meeting outage duration targets, resolving customer issues, and maintaining customer satisfaction. This includes managing all aspects of outage events from preparation to close-out, supporting outage scoping and risk analysis, ensuring proper documentation, responding promptly to forced outages, and coordinating fulfillment issues related to customer service agreements. The manager will also review business options for profitability and customer satisfaction, communicate with internal teams, and present technical information to senior leadership.

Skills

Service Management

Outage Execution

Safety Management

Quality Management

Customer Relationship Management

Logistics

Resource Planning

Cost Tracking

Team Leadership

Baker Hughes

Energy technology solutions for oil and gas

About Baker Hughes

Baker Hughes provides a wide range of services and products aimed at improving the performance and sustainability of businesses in the oil and gas industry. Their offerings include advanced technology solutions, consultancy services, and training programs that help clients optimize operations, enhance safety, and minimize environmental impact. The company focuses on machine asset management and health monitoring solutions, and their training services combine e-learning with classroom instruction to boost workforce competency. Unlike many competitors, Baker Hughes integrates sustainability into its core business model, emphasizing environmental, social, and governance principles. Their goal is to lead the transition to cleaner energy by reducing their carbon footprint and promoting diversity and inclusion within their workforce.

Houston, TexasHeadquarters

1972Year Founded

IPOCompany Stage

Consulting, EnergyIndustries