Multi Services Assistant at Williams

Birmingham, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Financial Services, Legal Services, Professional ServicesIndustries

Requirements

Previous Post room and Reprographics experience preferable
Well presented, with excellent communication skills
Strong administration skills and fully conversant with Microsoft packages such as Word and Excel
Strong customer focus
Capable of taking initiative and developing solutions
Flexible and enthusiastic, self-starter who is keen to progress with a fast-growing company
Able to work alone as well as within a team
Attention to detail, ability to retain high concentration levels for extended periods of time

Responsibilities

Ensuring that the post deadlines are kept to
Sort and distribute incoming, sort and stamp outgoing mail
Record all incoming/outgoing special mail, messenger, and courier companies
Arrange all deliveries and collection times with mail, messenger, and courier companies
Prioritise jobs and run them to meet customer requirements and deadlines
Provide high quality photocopying and scanning as per customer instructions
Copy documents using large Photocopiers
Scan documents using large scanners
Manage outlook inbox and email customers if required
Reschedule deadlines with customers
Enter job details onto a workflow application accurately
Quality check documents so they are of a high standard with minimal errors
Maintain equipment to a good working order and troubleshoot problems, place service calls when needed
Follow all stock and consumable procedures. Replenish copiers with all consumables
Deal with any customer enquires in a prompt and efficient manner
Accept requests for Williams Lea work, notifying customers of estimated completion time as appropriate
Anticipate customer’s needs and offer assistant wherever possible
Communicate with customers on job or deadlines issues
Manage client perception and company reputation
Working in a Customer service HUB and independently

Skills

Key technologies and capabilities for this role

Mail SortingMail DistributionPhotocopyingDocument ScanningPrint ManagementOutlookCustomer ServiceReprographicsCourier Coordination

Questions & Answers

Common questions about this position

What is the salary for the Multi Services Assistant role?

The salary is £25,000 per annum plus company benefits.

Is this position remote or onsite?

The role is fully onsite in Birmingham, B4.

What skills are required for this position?

Previous post room and reprographics experience is preferable, along with excellent communication skills, strong administration skills, and proficiency with Microsoft Word and Excel.

What does the company culture emphasize?

The company emphasizes excellent customer service, maintaining proactive relationships with customers, and working in complex, highly regulated environments with a strong customer focus.

What makes a strong candidate for this role?

A strong candidate has previous post room and reprographics experience, excellent communication skills, strong administration abilities, proficiency in Microsoft Word and Excel, and a strong customer focus.