Technical Support Engineer
KustomerSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, EnergyIndustries
Requirements
Candidates should have at least a year of experience in customer service within the B2C sector, demonstrating proficiency in handling customer inquiries and complaints via both phone and email. They should possess strong communication skills, a keen interest in the German energy market, and demonstrate an understanding of CRM systems. Fluency in German and English is required, along with a desire for long-term employment and a willingness to contribute to the growth and development of the company.
Responsibilities
The Mitarbeiter*in Kundenservice will address customer concerns via email and telephone, providing competent and solution-oriented support. They will resolve complex issues, collaborate with colleagues to develop solutions, process terminations and changes of address, create and manage invoices, and handle refunds. Additionally, they will work closely with specialists in marketing communication and contribute to identifying and implementing areas for improvement, ensuring a positive customer experience and contributing to the overall success of the team.
Skills
Customer Service
CRM Systems
Communication (German)
Communication (English)
Problem-Solving
Complaint Handling
Email Communication
Phone Communication
Octopus Energy
Provides affordable green energy solutions
About Octopus Energy
Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.
Key Metrics
London, United KingdomHeadquarters
2016Year Founded
$2,476.6MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Data & Analytics, Automotive & Transportation, EnergyIndustries
1,001-5,000Employees