d) at Octopus Energy

Leipzig, Saxony, Germany

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Renewable Energy, EnergyIndustries

Requirements

Großes Interesse am deutschen Energiemarkt
Erste Jahre Erfahrung im telefonischen und schriftlichen Kundenservice im B2C-Bereich
Erfahrung im Umgang mit CRM-Systemen
Freundliche Art und Zuvorkommenheit
Interesse an langfristiger Anstellung und Aufbau/Weiterentwicklung des Betriebs
Selbstständiges, organisierendes und eigenverantwortliches Arbeiten
Fließende Deutsch- und Englischkenntnisse

Responsibilities

Offenes Ohr für Kund*innen via E-Mail und Telefon
Annehmen von Kundenbeschwerden und kompetente, lösungsorientierte Behandlung
Lösen kniffliger Fälle und gründliche Problemlösung
Zusammenarbeit mit Kolleg*innen bei schwierigen Fragestellungen zur Entwicklung von Lösungen und Vorgehensweisen
Bearbeitung von Kündigungen, Widerrufen, Vertragsumzügen und Neueinzügen
Erstellen, Prüfen und Versenden von Rechnungen sowie Einleiten von Zahlungen (z. B. Rückerstattungen)
Erkennen von Verbesserungspotenzial und Beteiligung an der Umsetzung
Enge Zusammenarbeit mit Spezialist*innen aus der Marktkommunikation

Skills

Key technologies and capabilities for this role

Customer ServiceEmail SupportPhone SupportComplaint ResolutionProblem SolvingTeam CollaborationBillingPayment ProcessingContract ManagementGerman

Questions & Answers

Common questions about this position

What benefits are offered for this customer service position?

Benefits include stock options with Octopus Energy Group Ltd., discounted electricity and gas tariffs, monthly public transport and lunch subsidies, discounted bike leasing, and occupational pension provision, plus family support and counseling offers.

Is this customer service role remote or office-based in Leipzig?

This information is not specified in the job description.

What skills and experience are required for the customer service role?

Candidates need prior experience in phone and written B2C customer service, proficiency with CRM systems, fluent German and English skills, and a friendly, team-oriented approach.

What is the company culture like at Octopus Energy?

The culture is global, agile, and future-oriented, focused on revolutionizing the energy market with sustainable technology, challenging the status quo, and building a strong team unit.

What makes a strong candidate for this customer service job?

Strong candidates have experience in B2C customer service and CRM, interest in the German energy market, fluent German and English, a friendly team-player attitude, and enthusiasm for long-term growth and independent work.

Octopus Energy

Provides affordable green energy solutions

About Octopus Energy

Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.

London, United KingdomHeadquarters

2016Year Founded

$2,476.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Automotive & Transportation, EnergyIndustries

1,001-5,000Employees