Customer Service Representative
Beyond FinanceSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Renewable Energy, EnergyIndustries
Requirements
- Großes Interesse am deutschen Energiemarkt
- Erste Jahre Erfahrung im telefonischen und schriftlichen Kundenservice im B2C-Bereich
- Erfahrung im Umgang mit CRM-Systemen
- Freundliche Art und Zuvorkommenheit
- Interesse an langfristiger Anstellung und Aufbau/Weiterentwicklung des Betriebs
- Selbstständiges, organisierendes und eigenverantwortliches Arbeiten
- Fließende Deutsch- und Englischkenntnisse
Responsibilities
- Offenes Ohr für Kund*innen via E-Mail und Telefon
- Annehmen von Kundenbeschwerden und kompetente, lösungsorientierte Behandlung
- Lösen kniffliger Fälle und gründliche Problemlösung
- Zusammenarbeit mit Kolleg*innen bei schwierigen Fragestellungen zur Entwicklung von Lösungen und Vorgehensweisen
- Bearbeitung von Kündigungen, Widerrufen, Vertragsumzügen und Neueinzügen
- Erstellen, Prüfen und Versenden von Rechnungen sowie Einleiten von Zahlungen (z. B. Rückerstattungen)
- Erkennen von Verbesserungspotenzial und Beteiligung an der Umsetzung
- Enge Zusammenarbeit mit Spezialist*innen aus der Marktkommunikation
Skills
Customer Service
Email Support
Phone Support
Complaint Resolution
Problem Solving
Team Collaboration
Billing
Payment Processing
Contract Management
German
Octopus Energy
Provides affordable green energy solutions
About Octopus Energy
Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.
London, United KingdomHeadquarters
2016Year Founded
$2,476.6MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Data & Analytics, Automotive & Transportation, EnergyIndustries
1,001-5,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
401(k) Company Match
Parental Leave
Flexible Work Hours
Company Equity
OE Group Share Scheme
Risks
Increased competition in renewable energy may impact market share.
Rapid international expansion exposes Octopus to geopolitical risks.
£3 billion repayment to UK government could strain financial resources.
Differentiation
Octopus Energy's Kraken platform optimizes energy usage for zero-bill homes.
The company leads in electric aircraft charging with AeroVolt collaboration.
Octopus Energy's global reach includes partnerships in Brazil and Japan.
Upsides
'Zero Bills' initiative could revolutionize sustainable living in the UK.
Partnership with Energisa opens South American renewable energy market.
Investment in Ocergy enhances offshore wind capabilities globally.
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