Middleware Applications Support Lead - US HYBRID at DXC Technology

Charleston, South Carolina, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Bachelor’s degree in engineering or a related field
Minimum 4 years of in-depth technical experience, with 2 years in a leadership capacity, supporting global environments and multiple clients with various technologies
AWS working experience is mandatory
Proficiency in middleware technologies including IBM WebSphere, Apache Tomcat, Java, JBoss, SFTP, FTP, Dynatrace, IIS, Basic Server Administration
Ability to review server event logs, middleware SW logs, and Linux logs
Understanding of Linux and Microsoft Active Directory security and basic security concepts and best practices
Hands-on experience with Windows and Linux server administration
Proficient in AWS services, S3 buckets, EKS clusters, ECS clusters, containers, Kubernetes, and terraform scripting
Knowledge of ServiceNow, Microsoft Teams, SharePoint (not in an administrative capacity, but for daily work life)
Client facing ability with excellent communication and interpersonal skills, responding to incidents and compiling RCAs
Ability to work in a collaborative team environment with great leadership skills
Strong problem-solving abilities and quick learner mindset
Ability to do in-depth analysis within app/middleware products, detecting issues, reviewing server performance, and providing recommendations
Legally authorized to work in the United States without requiring sponsorship
Live in a commutable distance from 65 Fairchild Street, Charleston, SC 29492

Responsibilities

Installation, configuration, deployment, and maintenance of applications hosted on various middleware platforms such as IBM Microfocus Cobol, CICS, IBM WebSphere, Apache Tomcat, Java, JBoss, IBM Cognos, IIS, AWS containers, NDM, AWS Connect, LDAP, and Kubernetes
Troubleshooting and resolving issues related to middleware technologies using Dynatrace alerts/logs, IBM logs, Linux logs, and Windows logs
In-depth analysis of performance using native Linux and Windows logs, and Dynatrace or Cloud Watch
Monitoring application and infrastructure alerts from Dynatrace and Cloud Watch
Basic knowledge of ITIL Process as it pertains to IT systems/support/Incident/Change/Problem Management
In-depth knowledge of Incident, Problem, and Change processes within ServiceNow
Create Root Cause Analysis of any P1 or P2 incident
Work independently and as a team
Take ownership and accountability for issues and work for permanent resolutions using best IT practices and principles
Guide/train and document processes that are repeatable by the team
Provide Senior Level guidance to ensure service levels are met
Identify gaps in knowledge and create a process to fill those gaps
Collaborate with cross-functional teams across the globe to ensure seamless delivery
Address security vulnerabilities, create an execution plan, and work with various application/development teams to ensure critical events are addressed timely and plans are in place for quarterly review/execution
Rotational on call required to cover 24/7/365

Skills

Key technologies and capabilities for this role

IBM WebSphereApache TomcatJavaJBossIBM CognosIISAWSKubernetesDynatraceCloudWatchLinuxWindowsCICSIBM Microfocus CobolServiceNowITILLDAPNDM

Questions & Answers

Common questions about this position

What experience is required for this Middleware Applications Support Lead role?

A Bachelor’s degree in engineering or a related field is required, along with minimum 4 years of in-depth technical experience, including 2 years in a leadership capacity supporting global environments. Mandatory hands-on experience includes AWS, middleware technologies like IBM WebSphere, Apache Tomcat, Java, JBoss, SFTP, FTP, Dynatrace, IIS, and basic server administration on Windows and Linux.

Is this position remote or hybrid?

The role is hybrid and based in the US, but specific details on remote work or office requirements are not provided.

What leadership and teamwork skills are needed for this position?

Candidates must have 2 years in a leadership capacity, ability to work independently and as a team, guide/train team members, provide senior level guidance, and collaborate with cross-functional global teams. Strong leadership skills, great team player attitude, and willingness to take ownership are essential.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Middleware Support Lead position?

Strong candidates will have client-facing communication skills, strong problem-solving abilities, a quick learner mindset, experience creating Root Cause Analyses for P1/P2 incidents, and proficiency in addressing security vulnerabilities with execution plans.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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